Our IT Guardian Co-Managed IT services can provide turnkey solutions for the most common IT Management and Support challenges.   Co-managed IT services involve the use of both in-house IT staff and an external IT service provider working together to manage an organization’s information technology (IT) operations. In a co-managed IT model, the in-house IT staff and the external IT service provider collaborate to provide support and expertise to the organization. There are several benefits to using co-managed IT services: Increased expertise: By working with an external IT service provider, an organization can access a wider range of expertise and resources than it might have in-house. This can be especially helpful for organizations that do not have a full-time IT staff or that need specialized IT skills. Flexibility: Co-managed IT services provide an organization with the flexibility to scale its IT support up or down as needed. This can be especially useful for organizations with seasonal or fluctuating IT needs. Improved response time: With co-managed IT services, an organization can typically get a faster response to IT issues because it has both in-house staff and an external service provider working to resolve them. Reduced costs: By sharing the responsibility for IT support with an external service provider, an organization can potentially reduce its overall IT costs. Co-managed IT services can be a good option for organizations that want to retain some control over their IT operations while also benefiting from the expertise and resources of an external IT service provider. Our role-based Co-Managed IT Services can be a force multiplier for your tech team.  Combining our systems and best practices with your team’s onsite presence, institutional knowledge and experience can allow you to allocate resources to their best and highest use, leveraging our proven systems to achieve a higher level of execution and productivity.  If you are looking for a partner that can augment your existing tech resources with industry-standard best practices, processes, and systems, give us a call today! Co-Managed IT for larger organizations   Professional IT Management Service and Support Management Project Management Standard Operating Procedures IT Policies Systems Documentation Technology Consulting Cyber Security Training Reporting and Metrics Co-Managed IT Services Engineering & Support Help Desk Services Onsite Services Server Support Network Management Data Backup Disaster Recovery System Engineering Network Operations Network Security Project Work Staff Augmentation Cloud Services Computer Consulting Planning & Consulting Virtual CIO Services Strategic Alignment Budgeting IT Road-Map Business Continuity Workflow Analysis

The old adage, “You can’t manage what you don’t measure”, is as true in IT management as it is anywhere else.   Like it or not, in today’s super competitive and technically focused business environment, we are ALL in the data business.  Best in class companies make it a priority to collect, compile, and analyze, key data elements that collectively tell a story to drive business intelligence and strategy.  Our consulting group helps clients with the process of getting a data analytics project off the ground.  We can help identify and measure the key sources of data in your workflow, and then help process and compile the analytics and data modeling needed to spot problems, opportunities, and trends to help you build your competitive edge. In or own business, we constantly gather and collect data on statistics and performance of all systems under our management.  If you would like help getting your arms around your key business data, and building a reporting or dashboard system to give you a live view into what is really going on, give White Mountain a call. Professional IT Management Service and Support Management Project Management Standard Operating Procedures IT Policies Systems Documentation Technology Consulting Cyber Security Training Reporting and Metrics Co-Managed IT Services Engineering & Support Help Desk Services Onsite Services Server Support Network Management Data Backup Disaster Recovery System Engineering Network Operations Network Security Project Work Staff Augmentation Cloud Services Computer Consulting Planning & Consulting Virtual CIO Services Strategic Alignment Budgeting IT Road-Map Business Continuity Workflow Analysis

Let’s make sure that you have the right technology for your unique business and workflow needs. It doesn’t make too much sense to invest in professional IT management, SOPs, policies, procedures, and documentation, all based on systems that are NOT right for your business.  Unless you have already been through the process, and are confident that you are on track, it may be worth conducting a basic evaluation of how well your technology is serving your business needs. Are your users getting the most out of the features and tools that you already have?  Are your systems overly complicated and based on old technology that may be expensive to own and support? As we get to know each new client we perform a basic review of how your business uses technology and how well it seems to be addressing your needs (this info feeds into our documentation system).  If it seems like your business may be better served with different or additional technology, we can make recommendations and help you with the needs analysis and vendor evaluation. Typical consulting projects include: Telecom and ISP cost analysis Current use of existing systems Web and online marketing systems Disaster Recovery needs analysis Mobile device usage Wireless network design and use Cloud services and readiness audit Compliance Audits Detailed security audits and reports For longer term or more extensive consulting projects, we may suggest engaging our consulting group to consider a Virtual CIO plan.   Professional IT Management Service and Support Management Project Management Standard Operating Procedures IT Policies Systems Documentation Technology Consulting Cyber Security Training Reporting and Metrics Co-Managed IT Services Engineering & Support Help Desk Services Onsite Services Server Support Network Management Data Backup Disaster Recovery System Engineering Network Operations Network Security Project Work Staff Augmentation Cloud Services Computer Consulting Planning & Consulting Virtual CIO Services Strategic Alignment Budgeting IT Road-Map Business Continuity Workflow Analysis

Maintaining accurate, complete, and detailed documentation, is a core component of Professional IT Management. We maintain a secure database that allows us to track ALL key data required to support your infrastructure, critical business systems, and everyday user support issues. Let’s admit it, we all hate it when we call into a company that we have contracted with for support, and the tech doesn’t seem to know anything about us, or our systems. Well, if the company doesn’t commit to professional IT management, then they don’t maintain the documentation, they don’t provide the training, they don’t follow the SOPs, in my book that’s called just “winging it”. With a Managed IT Service agreement from White Mountain, we create and maintain the documentation about your business that is needed to keep things up and running and to provide exceptional customer service. Examples of content that we maintain updated documentation on: Complete asset list, all hardware, software, and subscriptions Expiration dates for warranties, domains, certificates, hosting plans, etc. Domain names and hosting information Security configurations and procedures Network, WiFi, and server configurations ISP and telecom info Employee census and user IT profiles Workflow and key application profiles Knowledgebase of all requests and work done, searchable by device or user Profile of all key vendors, contracts and agreements Data retention and backup plan Disaster Recovery and Business Continuity Plan Change Management logs and reports Incident Response reports for all critical incidents and outages Remote access configuration and policies Written Information Security Plan Encryption requirements and configuration Failover plans for key systems Regulatory compliance requirements and audits IT Budget and Road-map Client-specific SOPs Client-specific IT Policies     Professional IT Management Service and Support Management Project Management Standard Operating Procedures IT Policies Systems Documentation Technology Consulting Cyber Security Training Reporting and Metrics Co-Managed IT Services Engineering & Support Help Desk Services Onsite Services Server Support Network Management Data Backup Disaster Recovery System Engineering Network Operations Network Security Project Work Staff Augmentation Cloud Services Computer Consulting Planning & Consulting Virtual CIO Services Strategic Alignment Budgeting IT Road-Map Business Continuity Workflow Analysis