Of course, our goal is “Disaster Avoidance”,  but when it comes to protecting your business, we need to be prepared to deal with the worst case scenario.   OK, first it’s important to understand that there is a difference between disaster recovery (DR) and business continuity (BC).  Disaster recovery starts with documentation, systems and plans so that in the event of a disaster (think fire, etc) everyone knows what to do and how to do it.  A disaster recovery plan will identify the key systems, processes, people, and vendors needed to ‘quickly rebuild’ the business and get your key systems running in a reasonable period of time.  A business continuity plan, on the other hand, will allow your business to CONTINUE to operate even in the midst of a disaster.  For the purpose of this short article, I will discuss a basic DR plan, business continuity is covered under our consulting plans listed under Strategic Planning on the right. A comprehensive Disaster Recovery plan addresses issues such as:    Identify and document contact info for all key employees, vendors, suppliers and customers Full information for all insurance, utility and facility information List all software license and subscription info, including all cloud services List all ISP & telecom info including phone numbers, account numbers, IP addresses, SIP or PRI line info etc. A full asset list of all computer office and other equipment, including serial numbers Detailed instructions: What to tell staff, suppliers, customers and vendors Execution plan for the IT staff: How to rebuild and restore standby systems   Of course this is just the tip of the iceberg, every business is different and your team will need to dedicate time to help craft a DR plan that addresses your unique needs.  We can provide a template as well as guidance to help your team address the business process side of the plan.  White Mountain can easily deal with the IT and technology side of the plan, starting with restoring the off-site backups into virtuallized cloud severs and desktops to get your core systems, email and telecom back online.    Engineering & Support Help Desk Services Onsite Services Server Support Network Management Data Backup Disaster Recovery System Engineering Network Operations Network Security Project Work Staff Augmentation Cloud Services Computer Consulting Professional IT Management Service and Support Management Project Management Standard Operating Procedures IT Policies Systems Documentation Technology Consulting Cyber Security Training Reporting and Metrics Co-Managed IT Services Planning & Consulting Virtual CIO Services Strategic Alignment Budgeting IT Road-Map Business Continuity Workflow Analysis

Cyber Security is ingrained in all roles and in everything we do. From help desk and field services all the way through systems engineering, NOC, and the consulting team, we take network security seriously. Security starts during the interview process, everyone on our team has been subjected to comprehensive background checks and has been checked and registered (including fingerprints) with the national CJIS FBI databases as a prerequisite to being hired. Our offices are protected by monitored alarms, electronic access control, and video and audio recording systems. Our entire team follows industry best practices and are enrolled in ongoing cybersecurity training and testing. We offer a wide range of Cyber Security Services from the basics required for safe computing and IT management, all the way through penetration testing and advanced network security audits. White  Mountain IT Cyber Security services include: Event and security log monitoring and alerting Password management system Management of anti-virus, anti-malware, firewalls and server permissions Vulnerability audits Penetration testing and reporting Data encryption Secure email and message encryption User monitoring and activity recording Honey pot systems and monitoring A complete end-user cybersecurity training curriculum Ongoing Phishing test campaigns and reporting If you are concerned about your current level of network security, give us a call for a confidential consultation.    Engineering & Support Help Desk Services Onsite Services Server Support Network Management Data Backup Disaster Recovery System Engineering Network Operations Network Security Project Work Staff Augmentation Cloud Services Computer Consulting Professional IT Management Service and Support Management Project Management Standard Operating Procedures IT Policies Systems Documentation Technology Consulting Cyber Security Training Reporting and Metrics Co-Managed IT Services Planning & Consulting Virtual CIO Services Strategic Alignment Budgeting IT Road-Map Business Continuity Workflow Analysis

In addition to the typical user requested onsite services such as workstation service, setup, and troubleshooting, our team also performs proactive onsite IT service to help keep your infrastructure running and prevent problems from occurring in the first place. Typical onsite IT services include support of various systems such as: Issues with network wiring and internet connections Wireless network design, installation, and support Network hardware such as firewalls, switches, and routers Servers, backup systems, and power protection Desktop computers, printers, scanners, and other hardware Physical security systems such as cameras and door control systems All onsite requests are scheduled and triaged by our Service Coordinator who manages the workflow and assigns the next available, most appropriate technician to your onsite ticket. Our secure support portal is easily accessible with an icon in the taskbar and provides complete transparency into the service process and workflow.  Users can see the status of their ticket, who is working on it, the technician’s notes and scheduled resources.  They can enter notes for the tech, including updates or any new information, directly into the live ticket. If the onsite I.T. work involves any changes to your systems or configurations, our staff will update our documentation portal with the new info to be sure that our records are always current, to ensure that our entire team has access to the latest knowledge and information about your systems. White Mountain Onsite Services can be structured on a flat rate basis, where you have unlimited access with no additional charges, or you can choose to pay as you go and be billed as needed. Onsite IT Support is available anywhere in Southern New Hampshire, Northern and Central Massachusetts, and the Greater Boston area.   Engineering & Support Help Desk Services Onsite Services Server Support Network Management Data Backup Disaster Recovery System Engineering Network Operations Network Security Project Work Staff Augmentation Cloud Services Computer Consulting Professional IT Management Service and Support Management Project Management Standard Operating Procedures IT Policies Systems Documentation Technology Consulting Cyber Security Training Reporting and Metrics Co-Managed IT Services Planning & Consulting Virtual CIO Services Strategic Alignment Budgeting IT Road-Map Business Continuity Workflow Analysis

Properly managed servers are the key to storing, accessing, and securing all of your business data. From secure file storage and email to complex databases, engineering, accounting, and point of sale systems, White Mountain can provide the server management and server support needed to protect your most critical business systems. We can manage and support all of your Windows Server, Linux hosted, and cloud-based systems. Server design, installation, and migration Physical and virtualized systems VMware and Hyper-V Scale-able Storage Area Network (SAN) systems Cloud-based Disaster Recovery and backup systems Complete cloud-based server and desktop environments Encrypted email and email archiving systems Our server management service provides security and usage monitoring, local and off-site data backup, software updates, security patches and unlimited support and management. With a White Mountain Managed IT Service agreement, service can be structured on a flat rate basis, giving you unlimited access with no additional charges, or you can choose to pay as you go and be billed as needed. Engineering & Support Help Desk Services Onsite Services Server Support Network Management Data Backup Disaster Recovery System Engineering Network Operations Network Security Project Work Staff Augmentation Cloud Services Computer Consulting Professional IT Management Service and Support Management Project Management Standard Operating Procedures IT Policies Systems Documentation Technology Consulting Cyber Security Training Reporting and Metrics Co-Managed IT Services Planning & Consulting Virtual CIO Services Strategic Alignment Budgeting IT Road-Map Business Continuity Workflow Analysis