In addition to the typical user requested onsite services such as workstation service, setup, and troubleshooting, our team also performs proactive onsite IT service to help keep your infrastructure running and prevent problems from occurring in the first place. Typical onsite IT services include support of various systems such as: Issues with network wiring and internet connections Wireless network design, installation, and support Network hardware such as firewalls, switches, and routers Servers, backup systems, and power protection Desktop computers, printers, scanners, and other hardware Physical security systems such as cameras and door control systems All onsite requests are scheduled and triaged by our Service Coordinator who manages the workflow and assigns the next available, most appropriate technician to your onsite ticket. Our secure support portal is easily accessible with an icon in the taskbar and provides complete transparency into the service process and workflow.  Users can see the status of their ticket, who is working on it, the technician’s notes and scheduled resources.  They can enter notes for the tech, including updates or any new information, directly into the live ticket. If the onsite I.T. work involves any changes to your systems or configurations, our staff will update our documentation portal with the new info to be sure that our records are always current, to ensure that our entire team has access to the latest knowledge and information about your systems. White Mountain Onsite Services can be structured on a flat rate basis, where you have unlimited access with no additional charges, or you can choose to pay as you go and be billed as needed. Onsite IT Support is available anywhere in Southern New Hampshire, Northern and Central Massachusetts, and the Greater Boston area.   Engineering & Support Help Desk Services Onsite Services Server Support Network Management Data Backup Disaster Recovery System Engineering Network Operations Network Security Project Work Staff Augmentation Cloud Services Computer Consulting Professional IT Management Service and Support Management Project Management Standard Operating Procedures IT Policies Systems Documentation Technology Consulting Cyber Security Training Reporting and Metrics Co-Managed IT Services Planning & Consulting Virtual CIO Services Strategic Alignment Budgeting IT Road-Map Business Continuity Workflow Analysis

Properly managed servers are the key to storing, accessing, and securing all of your business data. From secure file storage and email to complex databases, engineering, accounting, and point of sale systems, White Mountain can provide the server management and server support needed to protect your most critical business systems. We can manage and support all of your Windows Server, Linux hosted, and cloud-based systems. Server design, installation, and migration Physical and virtualized systems VMware and Hyper-V Scale-able Storage Area Network (SAN) systems Cloud-based Disaster Recovery and backup systems Complete cloud-based server and desktop environments Encrypted email and email archiving systems Our server management service provides security and usage monitoring, local and off-site data backup, software updates, security patches and unlimited support and management. With a White Mountain Managed IT Service agreement, service can be structured on a flat rate basis, giving you unlimited access with no additional charges, or you can choose to pay as you go and be billed as needed. Engineering & Support Help Desk Services Onsite Services Server Support Network Management Data Backup Disaster Recovery System Engineering Network Operations Network Security Project Work Staff Augmentation Cloud Services Computer Consulting Professional IT Management Service and Support Management Project Management Standard Operating Procedures IT Policies Systems Documentation Technology Consulting Cyber Security Training Reporting and Metrics Co-Managed IT Services Planning & Consulting Virtual CIO Services Strategic Alignment Budgeting IT Road-Map Business Continuity Workflow Analysis

When you need computer support, or help with software and networking issues, tech support should be quick, responsive, and easy to communicate with. We maintain our own full-time technical support staff right here in nashua new hampshire and are committed to providing exceptional remote and onsite customer service, every time you need us. We provide multiple ways to communicate with the help desk when you need assistance. Telephone call to the tech support hotline Email into our trouble ticketing system Secure portal for entering, viewing and updating tickets Secure chat, directly with a technician All new tickets are triaged by our Service Coordinator who manages the workflow and assigns the next available, most appropriate technician to your ticket. Our secure support portal is easily accessible with an icon in the task-bar and provides complete transparency into the help desk process and workflow. Users can see the status of their ticket, who is working on it, the technicians’ notes and scheduled resources. They can enter notes for the tech, including updates or any new information, directly into the ticket, and can even chat directly with the technician. If you would like to be included in management oversight of the workflow, the portal also gives you the ability to approve or reject requests and to bump up priority on any ticket, directly in the ticketing system. If the work involves any changes to your systems or configurations, our staff will update our documentation portal with the new info to be sure that our records are always current, to ensure that our entire team has access to the latest knowledge and information about your systems. We take user satisfaction seriously, included with EVERY ticket completion email, is a simple user satisfaction survey.  We monitor, report and follow up on user feedback. White Mountain Help Desk Services can be structured on a flat rate basis, where you have unlimited access with no additional charges, or you can choose to pay as you go and be billed in 15-minute increments as needed.   Engineering & Support Help Desk Services Onsite Services Server Support Network Management Data Backup Disaster Recovery System Engineering Network Operations Network Security Project Work Staff Augmentation Cloud Services Computer Consulting Professional IT Management Service and Support Management Project Management Standard Operating Procedures IT Policies Systems Documentation Technology Consulting Cyber Security Training Reporting and Metrics Co-Managed IT Services Planning & Consulting Virtual CIO Services Strategic Alignment Budgeting IT Road-Map Business Continuity Workflow Analysis

When it comes to the data backup of up your critical data, we take the “belt AND suspenders” approach That’s right, we recommend multiple backups of ALL data.  We help you identify key data sources from within your network as well as whatever might be floating around in various hosted software platforms that might be in use by your staff.  Just because you contract with a hosting provider, and your data may be in the cloud, it doesn’t mean that you can’t and shouldn’t also have a local copy that you can control. We work with your staff and vendors to craft a data retention and recovery plan that protects your up-time, productivity, confidentiality and security. White Mountain Data Backup offerings include: Local and offsite images of all servers Images of ALL critical PC’s Streaming offsite backups of all roaming laptops Ability to spin up virtualized restores in the cloud Database backups Automated downloads from cloud based services Multiple cloud infrastructure platforms for redundancy Email archiving for compliance and long term storage    Engineering & Support Help Desk Services Onsite Services Server Support Network Management Data Backup Disaster Recovery System Engineering Network Operations Network Security Project Work Staff Augmentation Cloud Services Computer Consulting Professional IT Management Service and Support Management Project Management Standard Operating Procedures IT Policies Systems Documentation Technology Consulting Cyber Security Training Reporting and Metrics Co-Managed IT Services Planning & Consulting Virtual CIO Services Strategic Alignment Budgeting IT Road-Map Business Continuity Workflow Analysis