Employees who practice safe computing, and understand how to recognize the latest cyber threats, are key to keeping your business safe, and your data protected. It goes without saying that your business needs to employ all of the latest security technology available.  But even with the best tools and systems, poor computing habits and lack of cybersecurity awareness will make your employees unwitting accomplices to hackers. They may wind up sharing passwords and other sensitive information too freely or over unsecured channels. They may fail to think twice before opening an email attachment or clicking on an unknown link. Maybe they’ll be tempted to download a certain app off the Internet, without your authorization. Setting up a training program for employees is a key way to cut down on cyberattacks that could expose your data or bring down your system, costing you money, time, and a loss of reputation.  White Mountain can help, with ready to go, web-based, as well as classroom training. Employees will benefit from working off of concrete examples and knowing exactly what steps to take to either avoid a cybersecurity threat or respond to one. For example, if one of your employees detects a data breach, would they know who to turn to and what to next? Work off of specific policies and procedures, and use real-world exercises and drills as tests. A single short-term training program is useful, but businesses truly benefit from ongoing cybersecurity awareness. We can help you come up with policies that you periodically review, along with course updates for new threats. Invite your employees to speak about their cybersecurity concerns at meetings. Turn any mistakes you catch your employees making into learning opportunities and reminders. Making cybersecurity issues a part of your business culture is critical. To further discuss creating an effective cybersecurity training program for your employees, please contact us. Employees who are better informed can significantly reduce the chances that you’ll fall prey to a successful cyber attack. Professional IT Management Service and Support Management Project Management Standard Operating Procedures IT Policies Systems Documentation Technology Consulting Cyber Security Training Reporting and Metrics Co-Managed IT Services Engineering & Support Help Desk Services Onsite Services Server Support Network Management Data Backup Disaster Recovery System Engineering Network Operations Network Security Project Work Staff Augmentation Cloud Services Computer Consulting Planning & Consulting Virtual CIO Services Strategic Alignment Budgeting IT Road-Map Business Continuity Workflow Analysis

Professional Service Management requires a commitment to mastering execution, constant improvement, and exceptional customer service. When you work under a Managed IT Service flat rate billing system, as we generally do, profitability is directly tied to our efficiency, expertise, and management practices. When our clients have problems, it costs us BOTH money, so by investing in proactive management systems we maximize productivity for both organizations.  For your staff, we strive to minimize inefficiencies, interruptions and downtime, for our team, we avoid “fixing” things that shouldn’t have broken in the first place.  By continually investing in best-in-class management tools and systems, we ensure that our team is ready and able to exceed your expectations.

Of course, our goal is “Disaster Avoidance”,  but when it comes to protecting your business, we need to be prepared to deal with the worst case scenario.   OK, first it’s important to understand that there is a difference between disaster recovery (DR) and business continuity (BC).  Disaster recovery starts with documentation, systems and plans so that in the event of a disaster (think fire, etc) everyone knows what to do and how to do it.  A disaster recovery plan will identify the key systems, processes, people, and vendors needed to ‘quickly rebuild’ the business and get your key systems running in a reasonable period of time.  A business continuity plan, on the other hand, will allow your business to CONTINUE to operate even in the midst of a disaster.  For the purpose of this short article, I will discuss a basic DR plan, business continuity is covered under our consulting plans listed under Strategic Planning on the right. A comprehensive Disaster Recovery plan addresses issues such as:    Identify and document contact info for all key employees, vendors, suppliers and customers Full information for all insurance, utility and facility information List all software license and subscription info, including all cloud services List all ISP & telecom info including phone numbers, account numbers, IP addresses, SIP or PRI line info etc. A full asset list of all computer office and other equipment, including serial numbers Detailed instructions: What to tell staff, suppliers, customers and vendors Execution plan for the IT staff: How to rebuild and restore standby systems   Of course this is just the tip of the iceberg, every business is different and your team will need to dedicate time to help craft a DR plan that addresses your unique needs.  We can provide a template as well as guidance to help your team address the business process side of the plan.  White Mountain can easily deal with the IT and technology side of the plan, starting with restoring the off-site backups into virtuallized cloud severs and desktops to get your core systems, email and telecom back online.    Engineering & Support Help Desk Services Onsite Services Server Support Network Management Data Backup Disaster Recovery System Engineering Network Operations Network Security Project Work Staff Augmentation Cloud Services Computer Consulting Professional IT Management Service and Support Management Project Management Standard Operating Procedures IT Policies Systems Documentation Technology Consulting Cyber Security Training Reporting and Metrics Co-Managed IT Services Planning & Consulting Virtual CIO Services Strategic Alignment Budgeting IT Road-Map Business Continuity Workflow Analysis

Cyber Security is ingrained in all roles and in everything we do. From help desk and field services all the way through systems engineering, NOC, and the consulting team, we take network security seriously. Security starts during the interview process, everyone on our team has been subjected to comprehensive background checks and has been checked and registered (including fingerprints) with the national CJIS FBI databases as a prerequisite to being hired. Our offices are protected by monitored alarms, electronic access control, and video and audio recording systems. Our entire team follows industry best practices and are enrolled in ongoing cybersecurity training and testing. We offer a wide range of Cyber Security Services from the basics required for safe computing and IT management, all the way through penetration testing and advanced network security audits. White  Mountain IT Cyber Security services include: Event and security log monitoring and alerting Password management system Management of anti-virus, anti-malware, firewalls and server permissions Vulnerability audits Penetration testing and reporting Data encryption Secure email and message encryption User monitoring and activity recording Honey pot systems and monitoring A complete end-user cybersecurity training curriculum Ongoing Phishing test campaigns and reporting If you are concerned about your current level of network security, give us a call for a confidential consultation.    Engineering & Support Help Desk Services Onsite Services Server Support Network Management Data Backup Disaster Recovery System Engineering Network Operations Network Security Project Work Staff Augmentation Cloud Services Computer Consulting Professional IT Management Service and Support Management Project Management Standard Operating Procedures IT Policies Systems Documentation Technology Consulting Cyber Security Training Reporting and Metrics Co-Managed IT Services Planning & Consulting Virtual CIO Services Strategic Alignment Budgeting IT Road-Map Business Continuity Workflow Analysis

In addition to the typical user requested onsite services such as workstation service, setup, and troubleshooting, our team also performs proactive onsite IT service to help keep your infrastructure running and prevent problems from occurring in the first place. Typical onsite IT services include support of various systems such as: Issues with network wiring and internet connections Wireless network design, installation, and support Network hardware such as firewalls, switches, and routers Servers, backup systems, and power protection Desktop computers, printers, scanners, and other hardware Physical security systems such as cameras and door control systems All onsite requests are scheduled and triaged by our Service Coordinator who manages the workflow and assigns the next available, most appropriate technician to your onsite ticket. Our secure support portal is easily accessible with an icon in the taskbar and provides complete transparency into the service process and workflow.  Users can see the status of their ticket, who is working on it, the technician’s notes and scheduled resources.  They can enter notes for the tech, including updates or any new information, directly into the live ticket. If the onsite I.T. work involves any changes to your systems or configurations, our staff will update our documentation portal with the new info to be sure that our records are always current, to ensure that our entire team has access to the latest knowledge and information about your systems. White Mountain Onsite Services can be structured on a flat rate basis, where you have unlimited access with no additional charges, or you can choose to pay as you go and be billed as needed. Onsite IT Support is available anywhere in Southern New Hampshire, Northern and Central Massachusetts, and the Greater Boston area.   Engineering & Support Help Desk Services Onsite Services Server Support Network Management Data Backup Disaster Recovery System Engineering Network Operations Network Security Project Work Staff Augmentation Cloud Services Computer Consulting Professional IT Management Service and Support Management Project Management Standard Operating Procedures IT Policies Systems Documentation Technology Consulting Cyber Security Training Reporting and Metrics Co-Managed IT Services Planning & Consulting Virtual CIO Services Strategic Alignment Budgeting IT Road-Map Business Continuity Workflow Analysis