According to a report that was commissioned by cloud business app provider Intermedia and concocted by Precision Sample, the people tasked with keeping your IT infrastructure and network secure are the most likely to ignore industry best practices concerning network security. The study produced some concerning numbers, including 32 percent of IT staff respondents admitting that they are more than 10 percent more likely to to give out their login credentials than your normal worker. Intermedia VP of Identity and Access Management, Richard Walters explains. It?s nearly always that technical people are the worst offenders. They know how to get around various controls that an IT team will put in place. It?s sometimes done with the best intent, but nevertheless with a complete lack of consideration for the risk or security implications. Additionally, over one-quarter of IT professionals polled said they?ve permeated IT systems to which they were no longer allowed access to, and over 30 percent said that they would absolutely take data from a company they were leaving if they thought it could personally benefit their careers. This is over three times the amount of business professionals under the same circumstances. Overall, 93 percent of polled participants admitted to some sort of insecure IT practice; a striking number that had a myriad of negative results, including data breaches, regulatory compliance failures, and deliberate sabotage. These scenarios can leave an organization exposed to potentially devastating positions. At White Mountain IT Services, our managed IT services can alleviate nearly all of your potential IT disasters, including situations like a complacent technician sharing information they clearly shouldn?t be sharing. Our certified and trustworthy technicians remotely monitor and maintain your network to proactively squelch potential problems before they come to fruition. Our techs are well versed in industry best practices and understand exactly what it takes to keep your organization?s IT safe. To learn more about our managed IT services, give us a call today at (603) 889-0800.

In IT, redundancy refers to the safeguarding of your business?s technology infrastructure, primarily its data. Organizations that have redundant IT infrastructures are capable of guaranteeing that their data is securely stored elsewhere in the case of an emergency. Essentially, achieving data redundancy is the same as taking proactive measures to keep your information safe in the event of a catastrophic data disaster, such as the failure of a mission-critical piece of hardware, or the theft of vital information from a hacking attack. Considering the fact that most businesses that fail to recover from a data loss disaster declare bankruptcy within a year of the incident, your business has no choice but to ensure that your organization?s data is as redundant and secure as possible from both internal and external threats that could result in data loss, like user error, hardware failure, and hacking attacks. What we?re proposing to you is that you take advantage of a complete data backup and disaster recovery solution that?s optimized for data redundancy. The ideal backup solution takes multiple snapshots of your business?s data throughout the workday, so you can know with confidence that your backups are as recent as possible, minimizing data loss and mitigating the damage of such incidents. This data should be sent to multiple secure locations, like a cloud-based data storage unit or a secure, off-site data center. This helps preserve your data from hackers and other disasters, should one location be destroyed or rendered obsolete. Of course, having backups of your IT infrastructure and data available on a whim is only so useful if you?re having trouble rapidly deploying them. This is the second important piece of a data backup and disaster recovery solution: the recovery itself. You want your data to be restored as quickly as possible to ensure that you experience minimal downtime. In fact, with White Mountain IT Services?s backup and disaster recovery solution, you won?t have to worry about the deployment of your data post-disaster. The BDR device can act as a temporary server in the event of a hardware failure, automatically deploying your data backups and effectively taking the server?s place while you search for a quality hardware replacement. How?s that for redundancy? For more information about how White Mountain IT Services can make your life easier with our technology management solutions, give us a call at (603) 889-0800.

Ransomware and DDoS attacks are finding themselves increasingly more popular in the cyber world. The idea is that hackers can use DDoS attacks to take down an organization’s infrastructure, rendering it inoperable until the attack subsides. In the meantime, hackers make offers to the target, demanding a certain amount of cash for the attack to stop. In theory, paying the ransom should end the assault and allow for a swift recovery of service. But what happens when the target coughs up the change, and the hackers continue the attack anyway? This is a question that organizations absolutely need to consider before giving into any hackers? demands. Even if you pay up, there?s absolutely no guarantee that the attack won?t continue to happen anyway. That?s just not how the real world works. In many cases, you?re dealing with seasoned criminals who want to see you squirm for no reason. For all you know, the ransom could just be adding insult to injury. In a worst-case scenario, hackers will accept your payment and continue the attack anyway, elated at the suffering they are causing. This was the case with ProtonMail, an encrypted email service based out of Switzerland, that fell victim to a massive DDoS attack on November 3rd. ProtonMail was initially threatened by a group of hackers called the Armada Collective, but they shrugged off the threat, thinking it no cause for concern. Its servers were overloaded with so much traffic that operations ground to a halt, to the point where even real messages were incapable of being delivered. As reported by ZDNet: The encryption service says the assault reached 100Gbps and not only attacked the ProtonMail datacenter but routers in Zurich, Frankfurt and other locations linked to the ISP — eventually bringing down the data center and ISP. This not only took down ProtonMail, but other companies were affected, too. Supposedly, ProtonMail only paid up the $6,000 ransom due to the others affected by the attack, but either way, the attack didn?t let up. Their noble sacrifice was for nothing, and that?s $6,000 that can?t be taken back; that?s without mentioning the cost of the downtime caused by the attack. Basically, we recommend that you don?t take action or give in to hackers? demands until you?re absolutely sure that there?s no way around the issue. Contact White Mountain IT Services, your trusted technology consultant, before making such a decision. When it comes to attacks like these, be it from ransomware or the threat of DDoS attacks, it?s best to always take preventative measures before these issues take root and grow into true problems. One of the most important first steps is to institute a security awareness training program for your staff.  A good starting point is to review the White Mountain Crypto Alert and the Cyber Security Toolkit, which is full of links to free tools and software to help keep your network safe. For more information about how your business can take the fight to criminals, give White Mountain IT Services a call at (603) 889-0800.

Perhaps it?s the idea of keeping the home environment and the workplace separate (which makes sense), or maybe it?s because office phones are actually used more often than we might give them credit for. A survey from RingCentral, which was performed in May 2015, studied the ways in which 505 United States workers communicate within the office. The results were somewhat surprising: 65 percent of the workers would rather use their office phone to conduct business, while only 30 percent claimed that they preferred to use mobile devices for calls. When you consider how often you see workers on their smartphones, this number might feel almost unbelievable. It seems that workers are always calling someone, sending text messages, or responding to inquiries with their mobile devices. With the millennial generation becoming a prominent part of today?s workforce, it?s suspected by Curtis Peterson, the senior vice president of RingCentral, that it?s primarily the younger generation that?s not comfortable working with the office telephone. In fact, according to another survey from TollFreeForwarding.com, only 6.5 percent of people between the ages of 25 and 34 are comfortable using a telephone, and would rather resort to other methods of communication, like messaging or email. Either way, the telephone isn?t going anywhere, even if it is a somewhat archaic solution in the face of new technologies like VoIP. Thus, it?s important to embrace the necessity of voice communication, even if it isn?t with the traditional telephone solution that we?re all so used to using. You might find that many communications solutions, including instant messaging, email, and VoIP, are all necessities in a modern office filled with a diverse workforce. It?s been proven that the office telephone is a great place to start cutting unnecessary costs out of your business?s operational budget. More often than not, big cable companies are known to package together services that aren?t necessarily useful for your organization. Add the fact that it?s difficult at best to make changes to your telephony infrastructure on a whim, and you have yourself a massive inconvenience that could be costing your organization in the long run. This is why it?s much more efficient to integrate a VoIP phone system that?s designed specifically for use by your business. With VoIP, you avoid all of the costly extra features that come along with your typical phone solution. You can add new features to your VoIP solution as you see fit, and with VoIP, you won?t be blindsided by unexpected costs every month. This provides the scalable solution that a small business needs in order to effectively manage its communications strategy. If your business is ready to get a real communications solution, look no further than White Mountain IT Services?s VoIP solution. We keep the ?phony? out of ?telephony? solutions. To learn more, give us a call at (603) 889-0800.

Proper Grammar and Spelling Are a MustEmail applications are equipped with spell check, and it?s super easy to use a word processor to check one?s grammar. Too often than not, though, these tools are taken for granted and an email is sent without being checked for spelling and grammar errors. The consequences of sending a poorly-written email can cause dire consequences for your company. Your professional reputation and even your intelligence will be questioned, especially if this is a consistent problem. Solution: Taking time to check for spelling and grammar errors will go a long way toward safeguarding your company?s reputation. Don?t rush your emails; instead, set aside time to check for errors. In fact, it may even be worth it to rope in another set of eyes to look for errors that you might have missed. Think about it, at the end of the day, would you want to do business with a company that can?t spell? Don?t CC the Wrong PeopleGroup emails are useful for getting important information out to your entire team. However, things can get messy when team members go to reply, especially if they only want some people to see their response and not the entire group. And then there?s the classic email scenario where a person will accidentally select ?reply all? instead of ?reply,? or vice versa. CCing the wrong person on an email can even be downright embarrassing if it causes them to see information they shouldn?t. An email blunder like this can easily be avoided by simply taking the time to review who exactly is going to see your message after hitting send. Do this by looking at the email?s ?To? form. It?s also a good idea to never say anything negative about someone in an email that you wouldn?t want them to see. Remember, it?s easy to accidently CC them on a message, or for someone to forward them something negative that you?ve said. For workplace emails, it?s in your best interest to keep all of your messages professional and by the book. Complete Your Message Before Sending ItAs obvious as this sounds, it?s fairly easy to rush yourself and click ?Send? before you?re even finished with writing your message. After this, you then have to write an embarrassing follow-up message, explaining your mistake and finishing what you were trying to say in the original message. The best way to prevent this major email blunder is to slow down and think twice before hitting send. Another preventive measure is to not multitask while working on an email. Writing an error-free email is an important enough task that it should get your full attention. Know Exactly Who You?re EmailingIt?s easier to email the wrong person than you may realize. For example, this can happen if you let the ?To? form autofill an email address from your contacts, and you happen to have hundreds (or even thousands) of contacts, many of whom have similar names and addresses. If the wrong address populates the “To” form, it can lead to some embarrassing consequences–or even dangerous consequences if it causes a leak of sensitive corporate information to an outside party. Notice a theme here? All of these classic email blunders can easily be prevented by simply taking the time to review the content and the forms […]