Staff Augmentation, because sometimes you need a helping hand. Staff augmentation is when a client needs an onsite tech resource on a regularly scheduled basis. This might be to help out with deployment and training of new hardware or software systems, helping out with onboarding new employees, or to help open a new office. Whether your need is as little as four hours per week, or a full forty, short or long term, we can provide the help you need when you need it. Advantages of having White Mountain help with your staffing needs include: Our technicians are trained in industry best practices We provide management and oversight Detail of all work performed will be documented in our ticketing system Configuration changes will be documented in your IT documentation portal When your project is finished, the tech is still available as a member of our team If you are considering bringing on part-time help, or an IT contractor, to help out with a long term project, give us a call first, we may be able to offer much more value than just a hired hand. Engineering & Support Help Desk Services Onsite Services Server Support Network Management Data Backup Disaster Recovery System Engineering Network Operations Network Security Project Work Staff Augmentation Cloud Services Computer Consulting Professional IT Management Service and Support Management Project Management Standard Operating Procedures IT Policies Systems Documentation Technology Consulting Cyber Security Training Reporting and Metrics Co-Managed IT Services Planning & Consulting Virtual CIO Services Strategic Alignment Budgeting IT Road-Map Business Continuity Workflow Analysis
Move your business to the Cloud, and leave the hassles behind. Are you ready to get out of the IT infrastructure business? Q: “Can I really get rid of my servers and desktop computers?” A: “YES, we can move your entire IT platform into the cloud, including your custom database, line of business app, and any other special software that you may use. We can even replace all of your desktop PC’s with $200 ‘Windows terminals’ and be done with IT headaches forever.” White Mountain has an established track record of helping small businesses evaluate and realize the advantages of cloud computing, and actually moving to the cloud, not just hosting email or a server in a data center. If you are considering a move to the Cloud and would like a free consultation and demo, just give us a call. It’s no problem if you aren’t ready to make the move, all we ask is that you call us BEFORE you buy another server, we may be able to show you a better way. Engineering & Support Help Desk Services Onsite Services Server Support Network Management Data Backup Disaster Recovery System Engineering Network Operations Network Security Project Work Staff Augmentation Cloud Services Computer Consulting Professional IT Management Service and Support Management Project Management Standard Operating Procedures IT Policies Systems Documentation Technology Consulting Cyber Security Training Reporting and Metrics Co-Managed IT Services Planning & Consulting Virtual CIO Services Strategic Alignment Budgeting IT Road-Map Business Continuity Workflow Analysis
In addition to the typical user requested onsite services such as workstation service, setup, and troubleshooting, our team also performs proactive onsite IT service to help keep your infrastructure running and prevent problems from occurring in the first place. Typical onsite IT services include support of various systems such as: Issues with network wiring and internet connections Wireless network design, installation, and support Network hardware such as firewalls, switches, and routers Servers, backup systems, and power protection Desktop computers, printers, scanners, and other hardware Physical security systems such as cameras and door control systems All onsite requests are scheduled and triaged by our Service Coordinator who manages the workflow and assigns the next available, most appropriate technician to your onsite ticket. Our secure support portal is easily accessible with an icon in the taskbar and provides complete transparency into the service process and workflow. Users can see the status of their ticket, who is working on it, the technician’s notes and scheduled resources. They can enter notes for the tech, including updates or any new information, directly into the live ticket. If the onsite I.T. work involves any changes to your systems or configurations, our staff will update our documentation portal with the new info to be sure that our records are always current, to ensure that our entire team has access to the latest knowledge and information about your systems. White Mountain Onsite Services can be structured on a flat rate basis, where you have unlimited access with no additional charges, or you can choose to pay as you go and be billed as needed. Onsite IT Support is available anywhere in Southern New Hampshire, Northern and Central Massachusetts, and the Greater Boston area. Engineering & Support Help Desk Services Onsite Services Server Support Network Management Data Backup Disaster Recovery System Engineering Network Operations Network Security Project Work Staff Augmentation Cloud Services Computer Consulting Professional IT Management Service and Support Management Project Management Standard Operating Procedures IT Policies Systems Documentation Technology Consulting Cyber Security Training Reporting and Metrics Co-Managed IT Services Planning & Consulting Virtual CIO Services Strategic Alignment Budgeting IT Road-Map Business Continuity Workflow Analysis
Properly managed servers are the key to storing, accessing, and securing all of your business data. From secure file storage and email to complex databases, engineering, accounting, and point of sale systems, White Mountain can provide the server management and server support needed to protect your most critical business systems. We can manage and support all of your Windows Server, Linux hosted, and cloud-based systems. Server design, installation, and migration Physical and virtualized systems VMware and Hyper-V Scale-able Storage Area Network (SAN) systems Cloud-based Disaster Recovery and backup systems Complete cloud-based server and desktop environments Encrypted email and email archiving systems Our server management service provides security and usage monitoring, local and off-site data backup, software updates, security patches and unlimited support and management. With a White Mountain Managed IT Service agreement, service can be structured on a flat rate basis, giving you unlimited access with no additional charges, or you can choose to pay as you go and be billed as needed. Engineering & Support Help Desk Services Onsite Services Server Support Network Management Data Backup Disaster Recovery System Engineering Network Operations Network Security Project Work Staff Augmentation Cloud Services Computer Consulting Professional IT Management Service and Support Management Project Management Standard Operating Procedures IT Policies Systems Documentation Technology Consulting Cyber Security Training Reporting and Metrics Co-Managed IT Services Planning & Consulting Virtual CIO Services Strategic Alignment Budgeting IT Road-Map Business Continuity Workflow Analysis
With Professional Network Support from White Mountain, we take the ‘big picture’ view of your entire environment, making sure that everything is working smoothly together, and is reliable and secure. Network Support and Management involves monitoring and managing the entire workflow, not just looking at individual components. That means making sure the entire process works, everything your users need to be able to work. We track performance, usage and growth trends to help avoid capacity and performance issues before they become problems Standard Network Management services include proactive tasks including: Network access and security monitoring Performance monitoring of all critical processes Managing and testing data backup systems Round trip email testing and performance monitoring Maintaining complete documentation of all infrastructure and systems Compiling reports for quarterly and annual management review In addition to the standard network monitoring that you would expect, we also monitor and track simple but important things like expiration dates for warranties, security certificates, domain names, hosted software subscriptions and lots of other key info needed to avoid service interruptions. Engineering & Support Help Desk Services Onsite Services Server Support Network Management Data Backup Disaster Recovery System Engineering Network Operations Network Security Project Work Staff Augmentation Cloud Services Computer Consulting Professional IT Management Service and Support Management Project Management Standard Operating Procedures IT Policies Systems Documentation Technology Consulting Cyber Security Training Reporting and Metrics Co-Managed IT Services Planning & Consulting Virtual CIO Services Strategic Alignment Budgeting IT Road-Map Business Continuity Workflow Analysis
