With Professional Network Support from White Mountain, we take the ‘big picture’ view of your entire environment, making sure that everything is working smoothly together, and is reliable and secure. Network Support and Management involves monitoring and managing the entire workflow, not just looking at individual components. That means making sure the entire process works, everything your users need to be able to work. We track performance, usage and growth trends to help avoid capacity and performance issues before they become problems Standard Network Management services include proactive tasks including: Network access and security monitoring Performance monitoring of all critical processes Managing and testing data backup systems Round trip email testing and performance monitoring Maintaining complete documentation of all infrastructure and systems Compiling reports for quarterly and annual management review In addition to the standard network monitoring that you would expect, we also monitor and track simple but important things like expiration dates for warranties, security certificates, domain names, hosted software subscriptions and lots of other key info needed to avoid service interruptions. Engineering & Support Help Desk Services Onsite Services Server Support Network Management Data Backup Disaster Recovery System Engineering Network Operations Network Security Project Work Staff Augmentation Cloud Services Computer Consulting Professional IT Management Service and Support Management Project Management Standard Operating Procedures IT Policies Systems Documentation Technology Consulting Cyber Security Training Reporting and Metrics Co-Managed IT Services Planning & Consulting Virtual CIO Services Strategic Alignment Budgeting IT Road-Map Business Continuity Workflow Analysis
Of course, our goal is “Disaster Avoidance”, but when it comes to protecting your business, we need to be prepared to deal with the worst case scenario. OK, first it’s important to understand that there is a difference between disaster recovery (DR) and business continuity (BC). Disaster recovery starts with documentation, systems and plans so that in the event of a disaster (think fire, etc) everyone knows what to do and how to do it. A disaster recovery plan will identify the key systems, processes, people, and vendors needed to ‘quickly rebuild’ the business and get your key systems running in a reasonable period of time. A business continuity plan, on the other hand, will allow your business to CONTINUE to operate even in the midst of a disaster. For the purpose of this short article, I will discuss a basic DR plan, business continuity is covered under our consulting plans listed under Strategic Planning on the right. A comprehensive Disaster Recovery plan addresses issues such as: Identify and document contact info for all key employees, vendors, suppliers and customers Full information for all insurance, utility and facility information List all software license and subscription info, including all cloud services List all ISP & telecom info including phone numbers, account numbers, IP addresses, SIP or PRI line info etc. A full asset list of all computer office and other equipment, including serial numbers Detailed instructions: What to tell staff, suppliers, customers and vendors Execution plan for the IT staff: How to rebuild and restore standby systems Of course this is just the tip of the iceberg, every business is different and your team will need to dedicate time to help craft a DR plan that addresses your unique needs. We can provide a template as well as guidance to help your team address the business process side of the plan. White Mountain can easily deal with the IT and technology side of the plan, starting with restoring the off-site backups into virtuallized cloud severs and desktops to get your core systems, email and telecom back online. Engineering & Support Help Desk Services Onsite Services Server Support Network Management Data Backup Disaster Recovery System Engineering Network Operations Network Security Project Work Staff Augmentation Cloud Services Computer Consulting Professional IT Management Service and Support Management Project Management Standard Operating Procedures IT Policies Systems Documentation Technology Consulting Cyber Security Training Reporting and Metrics Co-Managed IT Services Planning & Consulting Virtual CIO Services Strategic Alignment Budgeting IT Road-Map Business Continuity Workflow Analysis
The Systems Engineering team handles the most complex network design and troubleshooting issues. The systems engineering and consulting groups are where many of the problems requiring creative solutions end up. Anyone can handle a simple network with one or two new servers, or even a large environment that is all new and up to date. But in the real world, most businesses have a mixed bag when it comes to old versus new technology, frankly sometimes its just a mess. Businesses that have customized databases, based on non standard or non supported technology can be a challenge to work with when we are virtualizing or moving to the cloud. We take pride in trying to always find the most economical and expedient solution to help our clients move forward. We never push technology for technologies sake, and we always find a way! Our Systems Engineering team handles issues such as: Network and server design and troubleshooting Server upgrades and migrations Escalation from the rest of the support team Cloud infrastructure design and migration Advanced virtualization and storage systems Complex VLAN, switching, and routing systems Disaster Recovery and Business Continuity systems Cyber security systems and training Helping guide and evaluate plans for future needs Assistance with compliance and security audits Being part of the engineering and NOC teams can be a lot of fun, everyday is different, and we always seem to have an abundance of interesting and challenging projects. Engineering & Support Help Desk Services Onsite Services Server Support Network Management Data Backup Disaster Recovery System Engineering Network Operations Network Security Project Work Staff Augmentation Cloud Services Computer Consulting Professional IT Management Service and Support Management Project Management Standard Operating Procedures IT Policies Systems Documentation Technology Consulting Cyber Security Training Reporting and Metrics Co-Managed IT Services Planning & Consulting Virtual CIO Services Strategic Alignment Budgeting IT Road-Map Business Continuity Workflow Analysis
The Network Operations team, and our associated tools, systems and processes, make up the Network Operations Center (NOC). The industry term for the Network Operations Center is usually just NOC (pronounced ‘knock’). We have two primary functions, the first is to build, manage and maintain the infrastructure that we use to manage our clients infrastructure. The second is to work with the engineering team on the most complex and involved client projects. The Network Operations team’s responsibilities include: Managing multiple monitoring and alerting systems Monitoring of thousands of network devices, servers and firewalls Responsible for Windows updates and security patches for all client systems Security configurations and motoring for client firewalls, VPNs and servers Anti-virus and anti-malware systems across all client networks Data backup systems and management for all client data Managing multiple private cloud platforms Round trip email monitoring for client email servers Producing reports for management and client review Compliance and security audits Offsite data backup infrastructure and systems Performance monitoring of client database systems And on and on, you get the point. Network Operations is the team that provides the back end systems, automation, and management platforms that the rest of the team uses to manage our clients technology. We also help with escalation for the engineering team and assist with more complex client migrations and projects. Engineering & Support Help Desk Services Onsite Services Server Support Network Management Data Backup Disaster Recovery System Engineering Network Operations Network Security Project Work Staff Augmentation Cloud Services Computer Consulting Professional IT Management Service and Support Management Project Management Standard Operating Procedures IT Policies Systems Documentation Technology Consulting Cyber Security Training Reporting and Metrics Co-Managed IT Services Planning & Consulting Virtual CIO Services Strategic Alignment Budgeting IT Road-Map Business Continuity Workflow Analysis
Cyber Security is ingrained in all roles and in everything we do. From help desk and field services all the way through systems engineering, NOC, and the consulting team, we take network security seriously. Security starts during the interview process, everyone on our team has been subjected to comprehensive background checks and has been checked and registered (including fingerprints) with the national CJIS FBI databases as a prerequisite to being hired. Our offices are protected by monitored alarms, electronic access control, and video and audio recording systems. Our entire team follows industry best practices and are enrolled in ongoing cybersecurity training and testing. We offer a wide range of Cyber Security Services from the basics required for safe computing and IT management, all the way through penetration testing and advanced network security audits. White Mountain IT Cyber Security services include: Event and security log monitoring and alerting Password management system Management of anti-virus, anti-malware, firewalls and server permissions Vulnerability audits Penetration testing and reporting Data encryption Secure email and message encryption User monitoring and activity recording Honey pot systems and monitoring A complete end-user cybersecurity training curriculum Ongoing Phishing test campaigns and reporting If you are concerned about your current level of network security, give us a call for a confidential consultation. Engineering & Support Help Desk Services Onsite Services Server Support Network Management Data Backup Disaster Recovery System Engineering Network Operations Network Security Project Work Staff Augmentation Cloud Services Computer Consulting Professional IT Management Service and Support Management Project Management Standard Operating Procedures IT Policies Systems Documentation Technology Consulting Cyber Security Training Reporting and Metrics Co-Managed IT Services Planning & Consulting Virtual CIO Services Strategic Alignment Budgeting IT Road-Map Business Continuity Workflow Analysis
