Two problems that most organizations have with this is that either their IT department has completely maxed out its resources, or your organization doesn’t have an IT department. Since easy access to an IT helpdesk may not seem like a necessary expense for the modern office, it is often overlooked; usually, at a detriment to the organization. As more technology gets introduced, IT problems are inevitable and White Mountain IT Services?s IT services can present real value to any small and mid-sized business struggling with downtime as a result of ineffective IT. It?s a safe bet that you don?t think about most of the technology that your organization uses. Of course, you have your computers (servers and workstations), and people are always on their phones, which if they are using the network, require Wi-Fi (routers). Your average employee doesn?t pay any mind to the other parts of your network infrastructure that all come at a substantial cost and will fail at some juncture. We understand the balancing act. At White Mountain IT Services, we offer several IT-related services that hold value for any organization having problems with their IT. Our first consultation will be a complete assessment of your computing infrastructure. We comb over your technology to see that every essential component of your company?s IT is working as intended. Using the information that we gather from this assessment, we will then build a roadmap to provide you the support and innovation you need to get to where you are going. Our managed IT services package includes complete remote support of your network and computing infrastructure (servers and workstations), IT consulting, hardware and software support, vendor support, comprehensive network security, and a potentially business-saving backup and disaster recovery solution. If, after the consultation, you believe, as we do, that managed IT services can help your business see more uptime, higher degrees of productivity, and access to some of today?s most innovative technology, give us a call at (603) 889-0800. We can provide you with the peace of mind that your network and infrastructure are properly managed, so you can again focus on what?s important to you: your business.
Business is a fickle thing, as acquisitions can be the end of both major and minor vendors. This can also lead to the untimely demise of some of your partnerships with these companies. Take, for example, a recent acquisition by Fitbit, which acquired a former Kickstarter project Pebble, showing the world that these types of acquisitions can be major problems for consumers. Pebble, a hardware company, made the announcement on their Kickstarter page that, ?due to various factors,? the company ?could no longer operate as an independent entity? and had ?made the tough decision to shut down the company? after Fitbit completed the purchase of some of Pebble?s assets. Pebble went on to admit that they would no longer be building hardware and cutting production of their wearable products. Of course, you have to take into account all of the devices that have already been sold. Pebble has claimed that the devices will continue to operate as intended for now, but these devices will go without critical software updates, making them vulnerable to all manners of online threats. Furthermore, these devices will no longer be available for return or exchange, so the user is basically stuck with a device that?s both without updates and without the possibility for financial reimbursement. In other words, you?ll notice how this isn?t a decision that affects just Pebble, but all of the users of their products. Pebble fans are stuck with devices that have a limited lifespan, no warranty, and no support, making you wonder why Pebble would have agreed to such a thing. Granted, this exchange probably won?t affect your business much, but you need to think about it in a more broad sense. What if your workstation were dealing with a software vendor, which was one day bought out by another company out of the blue. If these devices aren?t supported any longer by your vendor, since they are no longer offering support or services that were agreed upon, your office will be filled with devices that have no real practical use. As was seen with Windows XP?s end of life event, custom service might be available, but at an unreasonable and expensive cost. If you want to ensure that you don?t fall victim to a random acquisition in the tech industry, reach out to White Mountain IT Services and have our professional technicians be your single point of contact for your IT vendors. To learn more, reach out to us at (603) 889-0800.
In addition to the typical user requested onsite services such as workstation service, setup, and troubleshooting, our team also performs proactive onsite IT service to help keep your infrastructure running and prevent problems from occurring in the first place. Typical onsite IT services include support of various systems such as: Issues with network wiring and internet connections Wireless network design, installation, and support Network hardware such as firewalls, switches, and routers Servers, backup systems, and power protection Desktop computers, printers, scanners, and other hardware Physical security systems such as cameras and door control systems All onsite requests are scheduled and triaged by our Service Coordinator who manages the workflow and assigns the next available, most appropriate technician to your onsite ticket. Our secure support portal is easily accessible with an icon in the taskbar and provides complete transparency into the service process and workflow. Users can see the status of their ticket, who is working on it, the technician’s notes and scheduled resources. They can enter notes for the tech, including updates or any new information, directly into the live ticket. If the onsite I.T. work involves any changes to your systems or configurations, our staff will update our documentation portal with the new info to be sure that our records are always current, to ensure that our entire team has access to the latest knowledge and information about your systems. White Mountain Onsite Services can be structured on a flat rate basis, where you have unlimited access with no additional charges, or you can choose to pay as you go and be billed as needed. Onsite IT Support is available anywhere in Southern New Hampshire, Northern and Central Massachusetts, and the Greater Boston area. Engineering & Support Help Desk Services Onsite Services Server Support Network Management Data Backup Disaster Recovery System Engineering Network Operations Network Security Project Work Staff Augmentation Cloud Services Computer Consulting Professional IT Management Service and Support Management Project Management Standard Operating Procedures IT Policies Systems Documentation Technology Consulting Cyber Security Training Reporting and Metrics Co-Managed IT Services Planning & Consulting Virtual CIO Services Strategic Alignment Budgeting IT Road-Map Business Continuity Workflow Analysis
Properly managed servers are the key to storing, accessing, and securing all of your business data. From secure file storage and email to complex databases, engineering, accounting, and point of sale systems, White Mountain can provide the server management and server support needed to protect your most critical business systems. We can manage and support all of your Windows Server, Linux hosted, and cloud-based systems. Server design, installation, and migration Physical and virtualized systems VMware and Hyper-V Scale-able Storage Area Network (SAN) systems Cloud-based Disaster Recovery and backup systems Complete cloud-based server and desktop environments Encrypted email and email archiving systems Our server management service provides security and usage monitoring, local and off-site data backup, software updates, security patches and unlimited support and management. With a White Mountain Managed IT Service agreement, service can be structured on a flat rate basis, giving you unlimited access with no additional charges, or you can choose to pay as you go and be billed as needed. Engineering & Support Help Desk Services Onsite Services Server Support Network Management Data Backup Disaster Recovery System Engineering Network Operations Network Security Project Work Staff Augmentation Cloud Services Computer Consulting Professional IT Management Service and Support Management Project Management Standard Operating Procedures IT Policies Systems Documentation Technology Consulting Cyber Security Training Reporting and Metrics Co-Managed IT Services Planning & Consulting Virtual CIO Services Strategic Alignment Budgeting IT Road-Map Business Continuity Workflow Analysis
With Professional Network Support from White Mountain, we take the ‘big picture’ view of your entire environment, making sure that everything is working smoothly together, and is reliable and secure. Network Support and Management involves monitoring and managing the entire workflow, not just looking at individual components. That means making sure the entire process works, everything your users need to be able to work. We track performance, usage and growth trends to help avoid capacity and performance issues before they become problems Standard Network Management services include proactive tasks including: Network access and security monitoring Performance monitoring of all critical processes Managing and testing data backup systems Round trip email testing and performance monitoring Maintaining complete documentation of all infrastructure and systems Compiling reports for quarterly and annual management review In addition to the standard network monitoring that you would expect, we also monitor and track simple but important things like expiration dates for warranties, security certificates, domain names, hosted software subscriptions and lots of other key info needed to avoid service interruptions. Engineering & Support Help Desk Services Onsite Services Server Support Network Management Data Backup Disaster Recovery System Engineering Network Operations Network Security Project Work Staff Augmentation Cloud Services Computer Consulting Professional IT Management Service and Support Management Project Management Standard Operating Procedures IT Policies Systems Documentation Technology Consulting Cyber Security Training Reporting and Metrics Co-Managed IT Services Planning & Consulting Virtual CIO Services Strategic Alignment Budgeting IT Road-Map Business Continuity Workflow Analysis
