What Types Of Things Should Be Documented?

One of the keys to being able to efficiently manage, support and use your IT systems is standardized documentation.

At White Mountain, we utilize a secure, state of the art database for documentation and client SOP’s (Standard Operating Procedures).  As we implement, manage and support your systems we are continuously referencing and updating the documentation that outlines what we did and how we did it.

The goal is to empower the support team to be as efficient as possible and to avoid depending on a single individual for critical information or knowledge.  Ensuring a high level of efficiency and responsiveness on our end, allows us to keep your costs down, and productivity up.  Having a professional Managed Service Provider supporting your business provides exponentially more value than a single employee or very small IT provider.

Here are a few of the things that should be included in your IT documentation:

  • Network diagram and floor-plan
  • ISP and circuit info
  • Inventory of all software and hardware
  • Complete documentation of servers
  • Security profile of data, share and user group access
  • Data backup requirements and system configuration
  • User census and profile
  • Firewall configuration and security profile
  • Remote access configuration
  • Third-party vendor information
  • and much, much more!

At White Mountain, we make changing IT vendors EASY!

Thanks for visiting, we look forward to hearing from you.

Related Posts

How to Transition to or Establish a New Office Location

It’s always exciting when you can expand your business’ influence with a new location, but this excitement brings with it all kinds of complications. There’s always something, whether it’s the technology for the new location or the logistics surrounding the opening. Let’s look at how you can make sure that technology is not the thing that holds your business back from opening a new location. All ...

Cyberthreats Threaten Your Entire Business

How Cyberattacks Imperil Your Business Cyberattacks manifest differently from other threats and yield a diverse array of consequences. They often involve attempts to infiltrate an organization's technology infrastructure with the intent to steal data, extract monetary gain, or extort business proprietors. As a result, business owners and managers are confronted with a host of distressing scenario...

Securing Your Wireless Network

Alter the Security Information on Your Router As with any account that is protected by a password, you will want to ensure that your router?s login information is changed to something much more secure than the default configuration that comes with the device. This is because any default credentials for router models can be found online and can easily be accessed by anyone that can use a Google se...

Strategies to Control Your Passwords

Passwords are the keys to digital access, but they're often not treated as keys; meaning they aren’t always protected by their users. Unfortunately, people don’t always do everything they can to protect their passwords and there are a lot more scammers out there than pickpockets. Effective password management is crucial for any business. It works to maintain the security of online accounts and se...