What Types Of Things Should Be Documented?

One of the keys to being able to efficiently manage, support and use your IT systems is standardized documentation.

At White Mountain, we utilize a secure, state of the art database for documentation and client SOP’s (Standard Operating Procedures).  As we implement, manage and support your systems we are continuously referencing and updating the documentation that outlines what we did and how we did it.

The goal is to empower the support team to be as efficient as possible and to avoid depending on a single individual for critical information or knowledge.  Ensuring a high level of efficiency and responsiveness on our end, allows us to keep your costs down, and productivity up.  Having a professional Managed Service Provider supporting your business provides exponentially more value than a single employee or very small IT provider.

Here are a few of the things that should be included in your IT documentation:

  • Network diagram and floor-plan
  • ISP and circuit info
  • Inventory of all software and hardware
  • Complete documentation of servers
  • Security profile of data, share and user group access
  • Data backup requirements and system configuration
  • User census and profile
  • Firewall configuration and security profile
  • Remote access configuration
  • Third-party vendor information
  • and much, much more!

At White Mountain, we make changing IT vendors EASY!

Thanks for visiting, we look forward to hearing from you.

Related Posts

Ransomware is One Problem that Leads to Many More

The Simple Fact is that Ransomware Hurts in Many Ways Let?s walk through what a modern ransomware attack might look like, acknowledging all the ways that the affected business would suffer as a result of the infection. A ransomware attack begins with an attacker reaching out and communicating with an intended victim as part of a phishing attack to gain access to said victim?s device or networ...

Smishing: A Variety of Phishing Attacks Utilizing SMS

The Dangers of SMS Phishing, or ?Smishing? Ultimately, any plot carried out by a scammer that is trying to either pose as someone else or urge the user to do something particularly dangerous could be considered a phishing attack. This kind of definition goes beyond simple email scams, where you get a message in your inbox urging you to click on links or download infected attachments. There are ot...

Implement Zero Trust Policies to Combat Ransomware

Yes, Ransomware is Common Enough to Warrant This Measure Ransomware infections, according to recent surveys, have affected three out of four professional organizations in some capacity over the past year. That?s a huge portion of businesses, and it?s no laughing matter. You need to protect yourself in any way you can. Ransomware can have various negative effects on your business, such as the foll...

Browser Hijacking Attacks are a Serious Threat

Understanding Browser Hijacking Attacks Browser hijacking attacks involve the stealthy installation of malicious software onto a user's web browser. This malware can range from adware and spyware to more sophisticated forms like ransomware and keyloggers. The primary goal of these attacks is to gain unauthorized access to sensitive information or disrupt the user's browsing experience. Common Te...