What Types Of Things Should Be Documented?

One of the keys to being able to efficiently manage, support and use your IT systems is standardized documentation.

At White Mountain, we utilize a secure, state of the art database for documentation and client SOP’s (Standard Operating Procedures).  As we implement, manage and support your systems we are continuously referencing and updating the documentation that outlines what we did and how we did it.

The goal is to empower the support team to be as efficient as possible and to avoid depending on a single individual for critical information or knowledge.  Ensuring a high level of efficiency and responsiveness on our end, allows us to keep your costs down, and productivity up.  Having a professional Managed Service Provider supporting your business provides exponentially more value than a single employee or very small IT provider.

Here are a few of the things that should be included in your IT documentation:

  • Network diagram and floor-plan
  • ISP and circuit info
  • Inventory of all software and hardware
  • Complete documentation of servers
  • Security profile of data, share and user group access
  • Data backup requirements and system configuration
  • User census and profile
  • Firewall configuration and security profile
  • Remote access configuration
  • Third-party vendor information
  • and much, much more!

At White Mountain, we make changing IT vendors EASY!

Thanks for visiting, we look forward to hearing from you.

10 Computers72x72 highlight310 50 Computers72x7250 100 Computers72x72100 Computers72x72

Frequently Asked Questions

Here are some common questions that we hear from companies your size.

White Mountain IT

Related Posts

Ransomware is One Problem that Leads to Many More

The Simple Fact is that Ransomware Hurts in Many Ways Let?s walk through what a modern ransomware attack might look like, acknowledging all the ways that the affected business would suffer as a result of the infection. A ransomware attack begins with an attacker reaching out and communicating with an intended victim as part of a phishing attack to gain access to said victim?s device or networ...

How to Prepare Your Business for Any Form of Disaster

Assessing Your Data Backup Needs To kickstart your disaster recovery strategy, it is crucial to assess your data backup needs. This involves identifying the types of data you possess, their importance to your operations, and the frequency at which they change. Conducting a thorough data audit will enable you to prioritize your backup efforts and allocate resources effectively. Implementing a Rob...

Is Your Organization Prepared to Invest What is Needed into Cybersecurity?

Safeguarding your business' infrastructure from various threats is a well-known imperative. In discussions about network security, the term "endpoint" frequently arises. Exploring the significance of securing all endpoints is the focus of today's article. Commencing with an elucidation of what constitutes an endpoint, we define it as "any device connected to a network capable of serving as a po...

Critical Security Measures for Data Privacy

In an individual sense, at least, it?s relatively simple. You don?t want to share anything more than what you need to. However, there is also something to be said for security and its relationship with privacy, and whether or not you should sacrifice one to maintain the other. You don?t have to pick one; in fact, you should be using security to protect your data privacy. Today, we?re investigating...