Recent Blog Posts

For quite some time, managed IT services have been the answer to many small and mid-sized businesses? attempts at keeping their operational downtime to a minimum. Today, we will go through some of the most valuable parts of utilizing managed services and how the value you get from it goes beyond just capital cost.  More Uptime One of the biggest benefits of utilizing managed IT services is the boost in technology uptime your business will see. Any business owner understands just how costly downtime can be. Not only is nothing getting done, but if you have to wait for your technology to get fixed before normal business resumes, you are looking at quite a spell without meaningful productivity.  The managed service provider (MSP) can do quite a few things designed to keep your technology working for you, the most important of which is to monitor and manage all of your essential hardware. This service brings value by having certified and knowledgeable technicians use state-of-the-art technology that provides a look into the effectiveness of all of your business? technology. With their training and tools, they can adjust your technology if it is running inefficiently and therefore provide your organization with optimally-running technology. By fixing issues before they can become downtime-causing problems, your business? technology runs better and gives your employees the reliable tools they need to maximize their own productivity.  Better Security If you are a frequent reader of this blog, you know that cybercrime is a big deal and has to be a major consideration for any business that relies on IT. Our technicians not only are versed in the myriad of threats that a business like yours faces, we also work with other New Hampshire businesses to impart our knowledge on how to steer their business clear of those threats. This perspective is indispensable when it comes to keeping your business? technology free from threats. To accomplish this ever-growing task of maintaining cybersecurity, we employ several strategies. The first is to completely assess your network and infrastructure for possible vulnerabilities. We then deploy cutting-edge software that can help us stay on top of the network traffic by comprehensively monitoring it. Beyond that, we ensure that all software, including the security software you need, is patched and up-to-date with the latest threat definitions. Finally, we have quarterly business reviews in which we outline how your business is doing in terms of cybersecurity and what you can do better to protect your resources. This includes expanding your employee training regimen, undertaking penetration testing to find vulnerabilities in your network and infrastructure, and deploying new tools designed to keep your business safe from cyberthreats.  Establishing Continuity One of the most underappreciated values that an MSP can bring to your company is in the way your business bounces back after operational problems. One of the first things an MSP can provide for your business is a comprehensive data backup and recovery service. This effectively backs up all of your business? applications and data, clearing the way for you to restore these systems if they are to be corrupted or taken down at some point. There are a lot of threats out there that can derail a business? ability to conduct business, and the MSP provides tools and resources to mitigate long outages.  Getting your […]

Automation?s Origins Manufacturing was a major industry in the 1970s, so it makes sense that resource planning software would be developed during this time. German software developer SAP did just that, engineering an application that helped to boost efficiency at all stages of production by standardizing processes. Enterprises quickly embraced this software, but often needed to hire software developers to ensure it was compatible with their equipment. This might have increased costs, but it also made the operational processes these enterprises followed more effective. It wasn?t long before IBM took their place as the world?s leader in process automation through their development of automated data collection and document sharing?something that would continue for a few years before SAP developed the first enterprise resource planning (ERP) application as the culmination of two decades of work. This application allowed data from all aspects of a business to be processed easily?from accounting, maintenance, human resources, and customer resource management. By distilling these tools into a single application, workflows (particularly those implemented by manufacturers) could be streamlined considerably. The advent of the Internet and cloud computing elevated process automation even further, with data now available from any device, anywhere. Mobile devices made this even more accessible, allowing all businesses to embrace the benefits. Internal Process Automation and Software as a Service For most of the time that process automation has been available, it has required significant and dedicated technology integration. This is a costly prospect while hosting your own hardware, as you need to both keep up on hardware and software trends while also investing in some significant upkeep and management. Today, however, businesses have an alternative for their process automation/workflow automation needs in Software-as-a-Service (SaaS). Basically, instead of paying for a stagnant version of the software that (while it may work just fine for some time) will eventually need replacement, SaaS gives you access to a fully updated version of the software, for each user that needs it, for a monthly fee. This also takes the responsibility of maintenance off the business, as the provider is responsible for maintaining the host infrastructure. Team Development Today?s businesses need to stretch every dollar of their budget as much as possible, due to the rising costs that we?re experiencing now, which is something that process automation can facilitate. Known as ?no-code automation,? it is now possible for even an employee with minimal technology skills to create a tool that improves efficiency?kind of amazing when you think about it. This has other benefits beyond cost reduction, too, such as: Enhanced collaboration: An employee-developed application can be customized to precisely match the needs of your team, making it a more valuable tool for your collaboration. Improved efficiency: With business process automation, your team has a say in how the application is shaped. This means that your business can shape the app to fit their needs precisely and speed up processes as a result. Scalability: The cloud?s scalability?including that of process management software–allows you to obtain the software that your team members need, in the precise amounts that they are needed. Process automation can greatly benefit your business? productivity and efficiency. Give us a call at (603) 889-0800 to learn more about it.

What is Zero-Trust, Exactly? Zero-trust is generally what it sounds like: the default for every organization or business being to put zero trust in anything?any user, any piece of hardware, any network connection?until it has been verified as trustworthy and secure through rigorous authentication. Adopting a zero-trust policy is, and will be, a lengthy process that will take some time. It will take ongoing work to maintain its efficacy, with numerous aspects to see to before it will be as effective as it needs to be. Your zero-trust policy needs to take everything into consideration in order to effectively protect your operations. However, Zero-Trust is Relatively Simple to Implement When planning to adopt a zero-trust process, it is important to involve a few steps: Establish Your Goals for Your Zero-Trust Processes According to NIST?the National Institute of Standards and Technology?there are two goals behind zero-trust: preventing unauthorized access to your business? data and resources, and that access control measures remain as granular as possible. Naturally, these goals should be considered in addition to what you want for your organization. Establish Your Most Important Data Quick?think about what data your business couldn?t operate without, and how this data could be accessed. This information will be crucial to ensuring that your zero-trust strategy addresses the biggest and most egregious vulnerabilities that you?ll likely face. Establish How Prepared You are for Zero-Trust On a similar point, you also need to evaluate your network?s preparedness to follow the tenets of zero-trust. Is your network equipped with the appropriate safeguards? Are your endpoints sufficiently secured? Are your users abiding by the standards and policies you?ve dictated to them? Figuring out where your IT falls short will be key to your ultimate success.  Establish What You Need to Do to Improve Once you know where you need to improve, you?re in a position to do just that as you implement the necessary protections and network changes to support zero trust. As a general rule, this means that nothing should be trusted without being authenticated first, with real-time monitoring implemented.  Establish Monitoring Practices This real-time monitoring should continue into perpetuity, so that future threats and issues can be more effectively caught and mitigated. When all is said and done, a zero-trust policy is simply a more secure way to approach your business? network and resources. We can help you put it into practice. Give us a call at (603) 889-0800 to learn more.

Outline A Realistic Spending Strategy It doesn?t matter what you are looking to buy, you need to know how much you have to spend. When putting together proposals designed to improve your business, they can quickly get extraordinarily expensive. By establishing clear budgetary restraints that you need to follow, you can be sure that you won?t deal with massive cost overruns that make getting a fast return on your technology investments impossible.  Conduct Thorough Research A lot of business owners and executives deal exclusively on budgets, not so much in the actual spending of it. It?s important that anyone that holds the purse strings on a technology budget be a part of the research team to vet potential solutions. The fact is that there are a lot of technology companies out there and some of them don?t have a very solid track record. You will want to do your research and consider companies that have an established history of fulfilling needs for companies like yours.  Consider Your Project Team Once you?ve pinpointed the technology you wish to implement, you will want to map out what a potential deployment will look like. This means identifying risks, where the cost benefits are, and what makes the deployment unique. The better you are at evaluating your would-be vendors, the project?s timeline, and the stress the new technology will put on your staff, the more ready you will be to get started and make the technology work for your business. Don?t Just Plan for Today The benefit of investing in technology is that it can help your business today and beyond. Unfortunately, many businesses are blinded by the technology itself and don?t value how it is going to work for your company as its growth arc expands. The more flexible any technology is, the better it will be down the line; and while it?s impossible to satisfy all your needs with one solution, if you can effectively implement technology that handles some abject pain points, the better off your business will be at the end of the project and beyond.  Question Everything Typically, any technology implementation your business goes through is going to cost more money upfront than it will going forward. This is because you have to factor in things like planning, design, procurement, deployment, and training?not to mention any operational hiccups that can come as a result. This leads to many decision makers wondering where the cost savings in any technology implementation are coming from. This is why you need to ask a lot of questions up front to ensure that your bases are covered and you know exactly what to expect from any new technology project.  Be Reasonable One major issue we see all the time from businesses that are looking to incorporate some new technology is that they rush through an IT project and end up having sustained troubles as a result. You will want to give any new technology initiative a conservative estimate in terms of the timeline of events. Remember, all solidly implemented technology projects have defined stages and if you rush through the planning, implementation, or backend tasks like training, you will probably have some problems with the overall project.  Spending on technology typically works pretty well to improve efficiency, overall operational productivity, and customer relationships, but […]

Hosted VoIP Hosted Voice over Internet Protocol is one of the most popular communication tools out there, and for good reason. VoIP uses your company?s bandwidth to run a telephone system. This frees your business from relying on your traditional telephone company?s services, and in return you get a system that is better in just about every way for a fraction of the cost. It?s a simple and beneficial solution that just makes sense to implement. You first need to determine if VoIP is appropriate for your business, as well as whether or not you?ll need more bandwidth to facilitate this change. Some companies have a backup broadband connection just in case their primary service goes down for whatever reason. VoIP is generally offered as a service, so you pay for the number of accounts you need on a per-month basis. You only pay for the accounts and the hardware they?ll be hosted on, and the handsets if you need them. With easy mobile applications and desktop software, you can use any device to make or receive calls, and it saves your business countless dollars in the process. Thanks to effective scalability, high-quality calling, and a robust array of features, VoIP can make a major difference for just about any business. Social Intranet A social intranet solution can also be an effective tool to increase collaboration in the workplace and beyond. A social intranet allows your team to share files seamlessly, making it easier than ever to work together even when separated or working remotely. Your social intranet solution will be tied to a central repository of data, and through integrations with various third-party apps, you can facilitate effective collaboration. These applications also often come with integrated communication tools like instant messaging, forums, VoIP, or video conferencing tools that make meetings a breeze. Just like Hosted VoIP, these intranet solutions are generally offered as a service, so you can reap a substantial amount of value through smart implementation. Furthermore, cloud-based productivity apps provide your employees with anywhere-anytime access to these solutions on approved devices. Video Conferencing One major shift in business communications came about as a result of the COVID pandemic: video conferencing. While it certainly existed prior to the pandemic, COVID made video conferencing platforms a necessity for any company looking to keep operations running while remote. Furthermore, advancements in video and audio conferencing have dramatically increased the quality of these services and solutions, and mobile devices have made them more available than ever before. These technology solutions might make all the difference for your operations moving forward. Do you need assistance with implementing any of the above technology solutions? White Mountain IT Services can help. To learn more, reach out to us at (603) 889-0800.