If you only have a few internal IT staff, it can be challenging to dedicate the management resources required to maintain a high level of user satisfaction, training, documentation, and best practices. Without an experienced and dedicated IT Manager overseeing the team, you are essentially asking the tech team to manage themselves, which can be a frustrating experience for all involved.  The good news is that we have a service division with customized services dedicated to Co-Managed IT.  Our team at IT Guardian can provide turnkey solutions for the most common IT Management and Support challenges. If your IT team feels that they are pulled in too many directions, and are too busy just keeping up with the day to day issues and project work, you can be pretty sure that they are having a hard time keeping up with documentation, proper system management, and other best practices.  A robust IT management platform, with an experienced IT Manager overseeing the workflow, can help in many ways. Oversee and prioritize trouble tickets and project work Define and schedule system admin tasks and procedures Review user satisfaction surveys and deal with feedback and complaints Define Standard Operating Procedures and ensure the team is following them Review activity and time logs to find ways to increase efficiency and response time Evaluate systems and look for ways to increase productivity and reduce costs It can be far more economical and produce much better long-term results to partner with IT Guardian and have the best of both worlds, your internal team, with professional IT management, support, and oversight. If you would like more information about how we can help support and assist your internal IT team, please visit IT Guardian today!     Thanks for visiting, we look forward to hearing from you. Frequently Asked Questions Here are some common questions that we hear from companies your size. Isn’t my IT Manager also my CIO? Can you really help me manage my existing IT staff? What is the IT management platform that you mention? My IT person is the only one that knows my systems, won’t it be painful to switch? I have a dispute with my current IT provider, can you help me lock them out? OK, I want to know more, what’s the next step?

Not necessarily, but it depends on how you define it and what you expect from the position. Here is my perspective on the differences between the two positions. An IT Manager is concerned with the day to day operational, support and budget issues associated with your IT infrastructure. A Chief Information Officer or CIO is more concerned with how to use technology to gain competitive advantage, increase productivity and support the strategic vision of the organization. In larger organizations, the IT Manager reports to the CIO. In most cases, they are two different sets of skills and priorities. If you are fortunate enough to have one person who is able to do both jobs well, then make sure you hang on to them, they will be hard to replace! At White Mountain, we have relationships with clients where we report to the CIO, and are responsible for IT Management, and in some cases, we provide monthly CIO services, and IT Management is handled in-house.  Every situation is unique, and we are happy to customize a plan to your specific needs. At White Mountain, we make changing IT vendors EASY! Thanks for visiting, we look forward to hearing from you. Frequently Asked Questions Here are some common questions that we hear from companies your size. Isn’t my IT Manager also my CIO? Can you really help me manage my existing IT staff? What is the IT management platform that you mention? My IT person is the only one that knows my systems, won’t it be painful to switch? I have a dispute with my current IT provider, can you help me lock them out? OK, I want to know more, what’s the next step?

The short answer is YES, we can help protect your business. It is very rare that an outside vendor or employee would ever intentionally cause your business harm or disruption, but we understand that it is your job to protect the businesses and minimize risk.  As the adage goes, “It’s better to be safe than sorry.” If you feel that things don’t seem right, we can help in several ways. The first step is to have a private & confidential conversation to discuss the situation and assess the risks to the business.  The risk assessment will prepare the foundation for an action plan outlining the steps required for a rapid lock-down. As you can imagine, having been in business for over thirty years, we have helped with similar situations before.  Often we have responded with an overnight data backup, lock-down, and extraction; and sometimes, we have even helped clear up a misunderstanding which resulted in getting a relationship with an existing vendor back on track.  Either way, we are happy to help. And remember, we make changing IT vendors EASY! Thanks for visiting, we look forward to hearing from you. Frequently Asked Questions Here are some common questions that we hear from companies your size. Isn’t my IT Manager also my CIO? Can you really help me manage my existing IT staff? What is the IT management platform that you mention? My IT person is the only one that knows my systems, won’t it be painful to switch? I have a dispute with my current IT provider, can you help me lock them out? OK, I want to know more, what’s the next step?

If your systems are currently working, we can easily back them up and then document them, if your systems are not currently functioning properly then it is already painful and your business is at risk, the sooner you make the change, the better.  We often find that even when a new client that we are onboarding has told us that things were “ok” with the previous vendor when they see how much of a difference having professional IT management can make, they are relieved and excited about the change.  I can’t tell you how often a new client tells me that they wished they had made the change years ago! Our systems and process are very transparent, as a client, you have access to our systems, records and all of the documentation about your network.  With White Mountain, you are as involved as you want to be and will never feel that you are being left in the dark.  Don’t settle for a vendor who uses knowledge as job security. Let us help you get the situation resolved. At White Mountain, we make changing IT vendors EASY! Thanks for visiting, we look forward to hearing from you. Frequently Asked Questions Here are some common questions that we hear from companies your size. How did you know our IT guys name is Larry? What is involved with setting up a cyber security training program? What should be included in a written security policy? Should we be considering moving to the cloud? My IT person is the only one that knows my systems, won’t it be painful to switch? I have a dispute with my current IT provider, can you help me lock them out? OK, I want to know more, what’s the next step?