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We are available to help with all of your technology projects. From a simple office move across town to a full CRM system migration, or move to the cloud, White Mountain can provide the resources to get the job done. Depending on your needs, we can simply provide a helping hand, or provide consulting and project planning services, or even full project management, overseeing other vendors and internal resources. Typical IT Projects that we help out with include: Office moves, new locations Mergers and acquisitions Deployment of new workflow and software systems Integrating tablets and mobile technology Wireless network design and deployment Overseeing Web development and digital marketing projects Cloud migrations and readiness audits Video conferencing system installations Security camera and door controller installations Choosing and evaluating new vendors for security, telephone and internet services New VOIP system migration and roll-out Compliance and audit projects If you have a new project coming up, or if your old project list just seems to never get finished, give us a call, we are happy to help out! Engineering & Support Help Desk Services Onsite Services Server Support Network Management Data Backup Disaster Recovery System Engineering Network Operations Network Security Project Work Staff Augmentation Cloud Services Computer Consulting Professional IT Management Service and Support Management Project Management Standard Operating Procedures IT Policies Systems Documentation Technology Consulting Cyber Security Training Reporting and Metrics Co-Managed IT Services Planning & Consulting Virtual CIO Services Strategic Alignment Budgeting IT Road-Map Business Continuity Workflow Analysis
Staff Augmentation, because sometimes you need a helping hand. Staff augmentation is when a client needs an onsite tech resource on a regularly scheduled basis. This might be to help out with deployment and training of new hardware or software systems, helping out with onboarding new employees, or to help open a new office. Whether your need is as little as four hours per week, or a full forty, short or long term, we can provide the help you need when you need it. Advantages of having White Mountain help with your staffing needs include: Our technicians are trained in industry best practices We provide management and oversight Detail of all work performed will be documented in our ticketing system Configuration changes will be documented in your IT documentation portal When your project is finished, the tech is still available as a member of our team If you are considering bringing on part-time help, or an IT contractor, to help out with a long term project, give us a call first, we may be able to offer much more value than just a hired hand. Engineering & Support Help Desk Services Onsite Services Server Support Network Management Data Backup Disaster Recovery System Engineering Network Operations Network Security Project Work Staff Augmentation Cloud Services Computer Consulting Professional IT Management Service and Support Management Project Management Standard Operating Procedures IT Policies Systems Documentation Technology Consulting Cyber Security Training Reporting and Metrics Co-Managed IT Services Planning & Consulting Virtual CIO Services Strategic Alignment Budgeting IT Road-Map Business Continuity Workflow Analysis
Move your business to the Cloud, and leave the hassles behind. Are you ready to get out of the IT infrastructure business? Q: “Can I really get rid of my servers and desktop computers?” A: “YES, we can move your entire IT platform into the cloud, including your custom database, line of business app, and any other special software that you may use. We can even replace all of your desktop PC’s with $200 ‘Windows terminals’ and be done with IT headaches forever.” White Mountain has an established track record of helping small businesses evaluate and realize the advantages of cloud computing, and actually moving to the cloud, not just hosting email or a server in a data center. If you are considering a move to the Cloud and would like a free consultation and demo, just give us a call. It’s no problem if you aren’t ready to make the move, all we ask is that you call us BEFORE you buy another server, we may be able to show you a better way. Engineering & Support Help Desk Services Onsite Services Server Support Network Management Data Backup Disaster Recovery System Engineering Network Operations Network Security Project Work Staff Augmentation Cloud Services Computer Consulting Professional IT Management Service and Support Management Project Management Standard Operating Procedures IT Policies Systems Documentation Technology Consulting Cyber Security Training Reporting and Metrics Co-Managed IT Services Planning & Consulting Virtual CIO Services Strategic Alignment Budgeting IT Road-Map Business Continuity Workflow Analysis
Characteristic of ransomware, the attack locked transportation agency employees out of their workstations and disabled other systems. As a result of such widespread system failure, the agency was unable to collect payments for fares at their many ticketing kiosks, seeing as each kiosk could only display the message ?you hacked. ALL data encrypted.? However, the agency still managed to operate by accepting cash payments for fares or not charging for rides while the system was down. The hacker or group of hackers responsible went by the username Andy Saolis. In exchange for the decryption key, the hackers asked the agency to fork over approximately $73,000 worth of Bitcoins. In an odd twist as to why the hackers targeted the public transportation agency, an email revealed misplaced Robin Hood-like motives, ?They give Your Money and everyday Rich more! But they don?t Pay for IT Security and using very old system?s !? However, an investigation by the FBI into the Andy Saolis account reveals a less-than-noble history of hacking several private companies. Instead of bowing to the hackers? demands, officials elected to restore their system from a backup copy. Essentially, they called the hackers? bluff and came out on top. Upon enlisting the help of hackers of their own to assist with stopping the attack, the agency discovered that the hackers had only gained access to 25 percent of the agency?s network and made off with no data. This stands in contrast to the hacker?s online claim that they stole financial information from the payment kiosks, as well as 30 gigabytes of sensitive data pertaining to the operations of the agency. While your SMB may not be able to employ the services of the FBI or vigilante hackers to strike back against those who hack your business; or, even be in a position to offer your services for free during a blackout, you do have the ability to maintain backed up copies of your data so that you can revert back to these copies should a ransomware attack ever befall your organization. Additionally, by taking advantage of security best practices like using complex passwords, two-factor authentication, and security solutions like firewall, spam blocking, and content filtering, you?ll be able to safeguard your network from getting hacked in the first place. To make sure your network is equipped to thwart a malicious ransomware attack, reach out to White Mountain IT Services at (603) 889-0800.
Voice over Internet Protocol (VoIP) uses your Internet connection to send your voice to the recipient rather than the traditional telephone line. As you can imagine, this adds a certain element of flexibility in and of itself, but there are many more reasons why this flexibility is important for a business. Here are three of them. VoIP Helps Your Business GrowAs your business grows, so can your VoIP solution. When you set up your VoIP infrastructure, you?ll have a specific number of users and devices to consider at first. This helps you get a better feel for what kind of bandwidth and network traffic you can expect to deal with. However, there?s also the potential to add new users and devices as they are needed, which makes growing less of a pain than it would be for a traditional telephone system. With VoIP, you don?t have to run cables or knock down walls to make room for new offices or desks. Since VoIP uses your Internet, you can use a wireless or wired connection, as long as your bandwidth can accommodate it. If not, check with your ISP or invest in a new wireless router. VoIP is More DynamicConsider how the flexibility of VoIP affects your business?s ability to perform while out of the office. Since VoIP can be used on any device, be it a smartphone, laptop, or desktop, it?s exceptionally more useful than a traditional landline. Furthermore, VoIP allows you to use your work telephone number on your personal smartphone without setting up advanced call forwarding systems. This is (obviously) preferable to carrying around two smartphones. Furthermore, since it runs as an application on your device, you can turn it on and off as needed, allowing you to keep your work and home life separate as much as you want. VoIP Offers More FeaturesDoes your traditional phone line offer instant messaging capabilities? How about real-time video chat and conference-calling? This is one of the main reasons why VoIP is such an advantageous solution. There are plenty of additional VoIP features that can change the way that your organization communicates both on or off-site. VoIP also offers several, if not all of the services, that are offered by traditional telephony providers. Plus, you?ll never pay for features that you don?t want or need, unlike telephone providers who often bundle services together. Does VoIP sound like a worthwhile investment for your business? If so, reach out to us at (603) 889-0800. We?d be happy to help you get started with a new way to communicate.
