When you need computer support, or help with software and networking issues, tech support should be quick, responsive, and easy to communicate with. We maintain our own full-time technical support staff right here in nashua new hampshire and are committed to providing exceptional remote and onsite customer service, every time you need us. We provide multiple ways to communicate with the help desk when you need assistance. Telephone call to the tech support hotline Email into our trouble ticketing system Secure portal for entering, viewing and updating tickets Secure chat, directly with a technician All new tickets are triaged by our Service Coordinator who manages the workflow and assigns the next available, most appropriate technician to your ticket. Our secure support portal is easily accessible with an icon in the task-bar and provides complete transparency into the help desk process and workflow. Users can see the status of their ticket, who is working on it, the technicians’ notes and scheduled resources. They can enter notes for the tech, including updates or any new information, directly into the ticket, and can even chat directly with the technician. If you would like to be included in management oversight of the workflow, the portal also gives you the ability to approve or reject requests and to bump up priority on any ticket, directly in the ticketing system. If the work involves any changes to your systems or configurations, our staff will update our documentation portal with the new info to be sure that our records are always current, to ensure that our entire team has access to the latest knowledge and information about your systems. We take user satisfaction seriously, included with EVERY ticket completion email, is a simple user satisfaction survey. We monitor, report and follow up on user feedback. White Mountain Help Desk Services can be structured on a flat rate basis, where you have unlimited access with no additional charges, or you can choose to pay as you go and be billed in 15-minute increments as needed. Engineering & Support Help Desk Services Onsite Services Server Support Network Management Data Backup Disaster Recovery System Engineering Network Operations Network Security Project Work Staff Augmentation Cloud Services Computer Consulting Professional IT Management Service and Support Management Project Management Standard Operating Procedures IT Policies Systems Documentation Technology Consulting Cyber Security Training Reporting and Metrics Co-Managed IT Services Planning & Consulting Virtual CIO Services Strategic Alignment Budgeting IT Road-Map Business Continuity Workflow Analysis
Understanding the best way to get the job done, using the technology that you already have. Workflow analysis is the process of documenting and analyzing the steps, tasks, and decisions involved in a specific business process or workflow. The purpose of workflow documentation and analysis is to understand and improve the efficiency and effectiveness of the workflow, identify bottlenecks or inefficiencies, and identify opportunities for automation or streamlining. To document and analyze a workflow, an organization typically follows these steps: Identify the workflow: Identify the specific business process or workflow that needs to be documented and analyzed. Gather information: Gather information about the workflow, including the steps involved, the people or departments involved, the tools and resources used, and any decision points. Document the workflow: Document the workflow by creating a visual representation of the steps and decision points involved. This may be done using a flowchart or other visual representation tool. Analyze the workflow: Analyze the workflow to identify bottlenecks or inefficiencies and to identify opportunities for automation or streamlining. This may involve collecting data about the workflow, such as the time required for each step or the number of errors or rework required. Identify improvement opportunities: Identify opportunities for improving the workflow based on the analysis. This may involve reorganizing the steps, automating certain tasks, or introducing new tools or processes. Implement changes: Implement the identified improvements to the workflow. Workflow documentation and analysis can help organizations improve the efficiency and effectiveness of their business processes and identify opportunities for automation and streamlining. It’s important to regularly review and update workflow documentation to ensure that it reflects the organization’s current processes and to identify any changes that may be needed. I can’t tell you how many times we’ve been in conversations with a client, when they mention something that raises the ‘There are easier ways to do that‘ red flag. Nowadays, there are many, many tools available to automate or streamline workflow. Executives and managers just need to be open to identifying places where ‘There should be an easier way to do this’. With technology today, there usually is. So, if you have a process in your company that should be easier, give us a call. Let’s see if we can work together to find a way to use technology to simplify, automate or eliminate the problem. Planning & Consulting Virtual CIO Services Strategic Alignment Budgeting IT Road-Map Business Continuity Workflow Analysis Professional IT Management Service and Support Management Project Management Standard Operating Procedures IT Policies Systems Documentation Technology Consulting Cyber Security Training Reporting and Metrics Co-Managed IT Services Engineering & Support Help Desk Services Onsite Services Server Support Network Management Data Backup Disaster Recovery System Engineering Network Operations Network Security Project Work Staff Augmentation Cloud Services Computer Consulting
IT budgeting starts with planning, which is why it is usually tied into our Strategic Alignment services and IT Roadmap , or into a Virtual CIO bundle. The goal is to tie IT spending to company strategy. The first step is to divide your Technology budget into a few key categories: • Run: These are the costs to run your day-to-day IT systems and applications, and to support your users. For instance: Costs for computer purchases, server hardware and software refreshes, and day-to-day support costs. • Grow: These are costs to support expected growth and change in your company, or which can help support sales or marketing initiatives. In the beginning, these types of initiatives are often necessary to ‘fix’ pre-existing problems. For instance: An upgraded virtual server or cloud environment that allows for growth or less likelihood of outages; an upgraded firewall to reduce security risks; a new website that makes it easier to interact with potential customers. • Transform: These are costs to support strategic initiatives or research and development, for instance new products or entirely new marketing strategies; or changes to company workflow that dramatically increase productivity. For instance: A new database and data visualization system that allows for a new client-facing product; a Customer Relationship Management system that integrates with your Website and allows for full tracking of the sales process from lead to followup to quote to sales; New integration or automation systems that could dramatically improve company productivity. White Mountain can help with the entire process, we start off by looking at your current IT systems and budget, in order to put together the ‘Run’ portion of the budget. We’ll review whether it makes sense to move your company to a Managed Services plan for your day-to-day IT service and support. Instead of traditional Time and Materials pricing, these plans provide support under a flat-rate contract. This helps transfer business risks to your IT provider, and gives them incentive to work proactively to reduce IT problems, since problems come out of their bottom line, rather than yours Next, we use the information we gathered in the Strategic Alignment process to put together a list of Grow and Transform initiatives that mesh with your company’s Business Strategy. We also prioritize these projects based on Business Goals. Then, we go through a process to scope these projects to in order to get estimated costs, so we can compare these costs against expected gains or potential risks being mitigated. Finally, we can come up with an approved IT Roadmap for the year ahead, tied to expected quarterly costs from the approved services and projects. With certain virtual CIO plans, we also tie these single-year plans to multi-year budgets, and help you monitor your IT spending as we go to ensure that run-rates match your expected budget over time. At the end of the day, you need to make the best use of your company resources, and to match Technology investments to what is most important for your busines. Using the budgeting process to help meet that goal is just like turning on your headlights. Happy driving! Planning & Consulting Virtual CIO Services Strategic Alignment Budgeting IT Road-Map Business Continuity Workflow Analysis Professional IT Management Service and Support Management Project Management Standard Operating Procedures IT Policies Systems Documentation Technology […]
Attracting top talent can prove challenging, especially when your budget is limited and your industry is competitive. However, onboarding a talented employee versus a mediocre worker makes for a world of difference. Therefore, it?s worth it to take extra measures in order to attract top talent. Here are four tips to help your business onboard the talented workers you need to succeed. Offer BenefitsWhen it comes to attracting prospective employees, this is undoubtedly one of the most effective tactics. While this may seem like a pain at first (after all, nobody wants to deal with sifting through piles of underqualified candidate applications), it is actually greatly to your benefit, as the more potential employees you attract, the larger your search pool from which to select the best candidate for the job. Promising significant pay and/or cash bonuses for signing on can help you secure a new employee promptly, reducing the time it takes to introduce a new member to your staff. These benefits don?t necessarily have to be strictly financial, either. An offer of flexible work hours or plenty of opportunities for career enhancement and education can also be very effective motivators for a prospective employee to accept a position. Challenge ThemHard workers tend to relish a challenge that tests their abilities. Try including a difficult problem to solve that?s challenging enough to attract the caliber of worker you?re seeking, into the application process itself. This approach has the double-benefit of drawing in the caliber of talent you want, as well as setting a minimum standard that applicants must reach to be considered, consolidating your applicants to only viable candidates. Idealize the Workplace Let?s face it, you could onboard all the talent you want, but if highly-demanded talent isn?t given a positively-charged workplace, there is nothing to stop them from going out and finding one elsewhere. Emphasize the strengths of your business as you work to onboard new employees, and offer prospects the chance to acquaint themselves with your business as they begin the interview process. For prospects looking to leave their current position, hold these orientations after regular business hours and to speak with your current employees, if possible. If a current employee is happy with their position, they will very likely have a lot of good to share with a prospect about the office working experience. Provide the Latest TechnologyIn a recent study of Millennial workers (who will make up the majority of the workforce by 2020), it was discovered that 42 percent will seriously consider leaving a job if the latest technologies are not provided. In order for your business to attract and retain young talent, you?ll need to show potential workers that you?re serious about technology. For example, an office where workers can use their own mobile devices is a big draw for potential employees who are attached to their personal devices. White Mountain IT Services can assist you with implementing an attractive and secure Bring Your Own Device policy, as well as recommending the latest technologies that talented workers crave. By raising the bar for the quality of employees you onboard, you will see the overall quality of everything your business does improve as well. Better yet, if a talented worker lands at your company, then they?re not working for the competition! Is there anything special your business […]
