Recent Blog Posts
AI has revolutionized the way businesses operate, streamlining various tasks and changing how knowledge-based businesses function in record time. One of the ways that businesses are using AI is customer support, but how effective is it really? Is there any merit to maintaining the human element of your customer service, or said in a different way, what can human customer support offer that AI cannot?
All businesses need a little IT assistance from time to time, whether it’s for a simple hiccup some software or a full-blown technology emergency. Cybercriminals will often pose as IT support in attempts to capture this low-hanging fruit. Your employees should know how to spot the following warning signs from a fraudulent tech support squad.
Business leaders and decision makers have plenty to deal with… and that’s before factoring in all the problems and obstacles that pop up over the course of their normal operations, particularly when it comes to the technology their businesses rely on. Naturally, a smart business owner would want their technology to be as reliable as possible, available without requiring conscious effort. As it happens, one of the modern options for IT support enables circumstances to be as close to this ideal as possible… but the other predominant option ultimately gives you more to worry about.
A successful business is a secure business. You probably have a good lock on the front door, maybe an alarm system, and secure cabinets for important documents. You do all of this to protect your business’ physical assets from threats. So why wouldn’t you do the same for your digital assets? Just as you have physical security measures, your business also needs strong cybersecurity policies. They help create clear rules for employees to follow and a plan to fall back on if an incident occurs.
Disruptions, from natural disasters to cyberattacks, can hit any business. A strong business continuity plan (BCP) is essential to protect your company, employees, and customers. It’s an investment that helps you handle the unexpected and get back on your feet quickly. Here are the key dos and don’ts for building your plan.