A Voice over Internet Protocol solution provides your organization with unprecedented flexibility and functionality. We?ll go over some of the best ways that your organization can leverage VoIP for its benefit. Freedom The corded desk phone is a major limiting factor for your business. Since you?re usually tied to the desk while you?re using a traditional telephone system, it can be freeing to use a VoIP application on any connected device that you want. Whether it?s a desktop computer, a laptop, or a smartphone, you?ll be able to stay connected to your workplace number and contacts with a cloud-based VoIP solution. As long as your device is connected to some sort of network, you can use VoIP anywhere and anyhow you like. Flexibility Usually, a business will go into their venture with some sort of idea about how they want their infrastructure to be set up. The same can be said for implementing a telephone system, as wires and terminals need to be placed in the office. As such, it can be challenging to change a physical infrastructure without it becoming a major pain. A cloud-based VoIP system allows your business to make changes to your phone system without making drastic changes to your infrastructure. You can add new numbers or users to your infrastructure without running new cables or knocking down walls. As long as your Internet connection and network infrastructure can support the increased bandwidth, you should be fine. We recommend consulting with your IT provider to make sure your network is ready for VoIP. Functionality A traditional telephone system is generally subject to the all the bells and whistles that your provider wants to offer you. This means that in order to take advantage of a phone system, you might have to pay for services that are bundled with it. You might need the ability to make a phone call, but you certainly don?t need the 300 channels of cable television that are bundled with it. A VoIP solution lets you bypass this by customizing the solution to make your ideal telephone system. You can leverage traditional features like conference calling and voicemail alongside optional buy-ins like instant messaging, video chat, and more. You only pay for what you need. Plus, many hosted VoIP solutions give you more features for less money than traditional PBX phone systems. Does your business need hosted VoIP? To find out, reach out to us at (603) 889-0800.

A lot of times, the problems a company has with its network and infrastructure come from the inside. There are countless ways your employees can cause a major security problem for your business. They include: Retribution – Disgruntled employees can often be a problem for a business. This is no more evident than in its IT. If the employee is dissatisfied with elements of their job, they could conceivably take it out on the business. They can delete information, deliberately bring malware onto your network, or just be blatantly negligent to situations and your network can end up having many major problems. Moreover, if an employee is crafty enough, he/she could conceivably hide their betrayal; or worse yet, access the network after they?ve left the company. To handle issues like this, promptly removing access to the network after a former employee leaves the company is one way to mitigate issues; while constantly monitoring workstation behavior can give you a precise idea on just how these types of issues can be unleashed in the first place. Trickery – Hackers today realize that a frontal assault on a business network is mostly impossible, so they attempt to get in any way they can. If your employees haven?t been properly trained to decipher the telltale signs of a social engineering attack, they could put your company in a lot of danger. Having a strategy to train your staff on the best practices of handling emails and extensions can go a long way toward keeping malware and unwanted visitors off of your network. The more they know how to protect themselves, the better they can protect your business. Subversive Activities – The computers that your employees use are essential for productivity, sure, but they are also attached to one of the biggest distractions in human history: the Internet. Since there is an endless amount of content online, sometimes viewing that content can get in the way of their productivity. Some employees will go even further, viewing content that is highly inappropriate for work and could pick something up along the way, putting your network in jeopardy. To ward against this, content filtering is a great option. It gives you the opportunity to block certain websites by a per user basis. By being able to control the content that your employees can access, you can eliminate a lot of distractions, while also controlling your network against the threats third-party sites can bring. Leaking Data – Some employees could want to take information out of the sanctity of your network. Some are simply looking to be productive outside of the office, while some may just be looking to take data for personal or professional gain. Whatever their reason, it can be a big issue when people?s personal information is at stake. One solution to this is hosting information in a secure cloud server with dedicated access control. Giving your employees the option to do more away from the office is a great strategy, while preventing them from accessing information they don?t need can go a long way toward protecting that information and your network. If you would like more information about how to mitigate threats to your network and data, contact the certified professionals at White Mountain IT Services today at (603) 889-0800.

Some of the managed IT services that your organization can leverage are so helpful that it would be foolish to not at least consider the option. You might even be surprised by how many services can be outsourced thanks to managed technology solutions. We?ll walk you through some of the best services that your organization can leverage to its benefit. Server and Infrastructure Management Servers are far from the easiest technology to care for. They require near-constant monitoring and management if you want to take full advantage of them. As such, you want to make sure that your technicians are trained adequately, as those who aren?t will not be able to reliably take care of your server technology. If you don?t, you could be staring downtime in the face–a considerable issue for your bottom line. If you can?t afford to hire IT professionals, or you?re limited by your geographical location, it?s easier to invest in managed services. A third-party IT provider can host your servers on their own infrastructure in a secure, off-site location. This makes it easier to maintain and manage them, while also allowing for near-constant access to information through the cloud. Security Management Security is also an adequate way to take advantage of managed IT services. This is particularly due to the fact that security is an extremely volatile thing for a lot of different industries. There are countless threats and vulnerabilities out there, all of which need to be addressed in some way in order to make sure your organization isn?t at risk of an attack. On the off-chance that you don?t have security professionals on staff, you don?t want to leave your business vulnerable. Outsourced security professionals can monitor and maintain your organization?s infrastructure with critical patches and security updates to ensure that security is always top-of-mind. After all, it only takes a single weak link to break your security down. Help Desk Management or Solution Implementation It?s not an uncommon event to see an IT department that has too much work placed on their shoulders. This is because IT management is extremely specialized work that only trained technicians can effectively manage. Therefore, there is some value in being able to lift some of this responsibility off of their shoulders, all for the betterment of the services rendered. Too much work can often lead to cut corners, in which case the work would have to be done again soon afterward. It?s easier and more efficient to outsource at least some of the responsibility of IT management, be it for a help desk or solution implementation, to a third-party provider. This helps your organization get more done with less, all without sacrificing one or the other. Ultimately, the important question that you might have about managed services is the cost versus the value of the services rendered. By outsourcing the solutions, you are removing the responsibility of managing and maintaining them from your day-to-day duties, freeing up more time to invest in other, more profitable endeavors. If your organization wants to take full advantage of all its resources, White Mountain IT Services can help. To get started with our managed services, call us today at (603) 889-0800.

Why is Shutdown So Slow? To fully appreciate why it takes such a relatively long time for a computer to shut down, it helps to examine the process as a whole. Any computer relies on a wide variety of moving parts, so to speak, and there is a level of organization to the shutdown process that protects these many components. A full shutdown allows the RAM to empty itself, the hard drive to wipe its virtual memory, remove all caches and close out all active applications, and finally deactivate the operating system. If your computer is forced to shut down without the opportunity to go through these processes, or in the middle of some important task, you could easily experience file corruption and errors when you try to start it back up again. The Steps of a Proper Shutdown We briefly touched upon the shutdown process above, but it helps to see the complete list of steps (while remembering that, although it isn?t an instantaneous shut down process, it does go pretty fast) to appreciate the lengths that programmers and developers have gone to ensure your computer is protected. First, upon activation of the shutdown process, any applications that are opened are checked to ensure that their data has been saved. If not, the process is interrupted until the user instructs the computer what to do. The computer then allows all services and programs to shut down and confirm that they have closed, before removing the no-longer-needed program data. Then a log is made of anything unusual for the user to reference if the next startup doesn?t go smoothly, and all users are logged out of the system. Then, the user-level operating system is deactivated, any pending updates are installed, and the machine is finally turned off completely. Speeding Up Shutdown Of course, there are a few ways to assist this process in going faster, although most are fairly complex and should only be attempted by an IT professional. One simpler way is to make sure that your programs are all closed out before you begin shutdown, as this streamlines a few of the computer?s initial shutdown procedures. It can also help to not shut down your workstation all the time, but to instead restart it. This helps the computer cleanse itself of extra, unnecessary memory, increasing its speed overall. For more tips, tricks, and best practices, make sure you make a point of coming back to the White Mountain IT Services blog!

Uh oh – your critical business systems are acting up again, and you aren?t sure what?s causing the problem. Fortunately, you aren?t caught up in this alone. There are those that can help you, just like a doctor would if you were ill. However, instead of calling your healthcare provider, you want to call a managed services provider. When you don?t feel well, or something?s wrong, you visit the doctor?s office. They examine you, diagnose the problem, and prescribe a solution. This process has been in place for millennia. Much more recently, it was also adopted by a very different sector: the information technology industry. When most people think about IT, their thoughts turn to a few stereotypes. They either think about the predictable phone calls to tech support that take forever and feel like they do little to move the recovery process along, or they think about the technician who comes in to repair something onsite, making a huge mess and causing a distraction. Naturally, this has made many business owners and users loath to call in IT services, preferring to make do as best they can with what they have. More often than not, this doesn?t end well for the business. This phenomenon has led to a shift in the IT service industry that is now possible thanks to the improved technology we have today and the capabilities it provides us. Now, instead of trying to fix a problem after the fact, we work to avoid the problem in the first place. Think about how many doctors spend a good portion of their office hours – it isn?t performing complicated surgeries and procedures on their patients. More often, it is spent checking up on their patients to make sure they?re remaining healthy. IT services now emulate this approach, saving everyone time and money by catching issues early. This approach is referred to as managed services, and in many ways, it works even better for your IT than it does for your physical health. For a predictable monthly fee, your technology is kept under the careful watch of your provider. This managed service provider, or MSP, can not only monitor your infrastructure remotely, they can often take action remotely to resolve the issue before it actually has an effect on your business? operations. If that isn?t an option, your MSP can send out a technician to discreetly assist you at your location – much like a doctor making a house call would. Also, just as a doctor can proactively prescribe scripts to be refilled, your MSP can proactively review and update your existing solutions to further improve your technology experience. When you really consider it, a doctor?s purpose is to assist us in living as effectively as we can, despite the circumstances. Your MSP?s purpose is to do the same for your business? efficacy by caring for your solutions. Reach out to White Mountain IT Services to find out how else an MSP?s services could potentially benefit your business, and maybe even schedule an appointment for your next check-up. Call (603) 889-0800 today.