The opposite situation is one that is all too real. What happens if an end user experiences technical issues while they are trying to complete their tasks? Do they sit there and wait for it to be resolved, or do they actively try to solve the problem? Either way, the end result will be based on the same thing: whether or not they know how to address their technology troubles. Even if they wanted to, the computer problem is getting in the way, and this kind of frustration might be enough to derail their focus. Without the right help, they won?t be able to succeed. They might ask a coworker for help, or they might reach out to a manager, but there?s no guarantee that they will be able to help, as everyone has their own tasks to get to. Depending on how your business handles IT support, you might have a specific workflow for requesting IT assistance. Perhaps you would call your IT provider to have them walk you through the issue. Either way, it will involve approving a remote session or an on-site visit, authorizing a quote, and so on, just to get back to work. An employee who feels they aren?t doing a good job will simply get frustrated by this process, leading to a loss situation no matter what happens. Give Employees the Gift of a Help Desk Imagine if your employees didn?t have to go through the above process and instead could just pick up the phone or send an email to open a ticket describing their issues. Most of the time, tickets submitted in the mid-morning can be resolved by the time the submitter comes back from their lunch break. Bigger issues might be solved even faster, depending on how pressing they are. This gives your employees the power to report issues whenever they need to, giving them control over their day-to-day productivity. They will feel it?s more acceptable to ask for help, meaning they will be more likely to get their work done in a timely manner in the face of technology troubles. Does your business need help with technology troubles? Let our help desk help YOU out. To learn more, reach out to us at (603) 889-0800.
Digital signage involves having digital displays, like televisions or monitors, in the office for specific tasks. You may have noticed them while you?re out and about, such as in fast food restaurants for displaying menus or in shopping locations to showcase the latest hot trends. Basically, it?s a digital screen that displays whatever you want it to–usually something important that you want visitors or onlookers to remember and keep in mind as they go about their business. You can use them to showcase specific information, like deadlines for projects and key performance indicators, or you can simply use them to add dynamic elements to your office. Showcase Important Information or Statistics Employees need to see certain announcements, and there?s no better place to make sure they see them than a big screen in a public location. You can also use monitors to showcase statistics, like sales numbers or a countdown to a specific date or time. Digital signage is ideal for organizations that want to keep their staff informed and involved with their performance. Digital signage is also useful for helping outsiders navigate the office. You can broadcast content to monitors that showcase where important locations, like conference rooms or bathrooms, are located. Display Upcoming Dates and Events If your organization is one that deals with deadlines on a regular basis, you can use digital signage to broadcast them to your workers to ensure that the knowledge spreads to anyone who sees the screen. It?s an easy way to draw attention to important times, dates, or events that need to be prepared for in the future. Monitor Goals More Effectively Employees can be held accountable through the use of displays, and it?s all thanks to the ability to display goals and other types of key performance indicators that can showcase who is at the top of their game. This might be able to foster some healthy competition between your business? employees, as they will be able to work knowing their performance can be seen by anyone and everyone in the office. It also provides them with an easy to read way of gauging their own success. If your business needs help with the setup and implementation of digital signage, White Mountain IT Services can help. To learn more, reach out to us at (603) 889-0800.
Understanding Your Needs Your business is unique in that it has specific requirements for each of its software and hardware solutions, and they won?t be the same as any other organization out there. If you?re in the market to improve your infrastructure, be sure to take a look at what could be holding your business back. Are you suffering from server lag, network bottlenecks, or sluggish workstations? What about buggy and outdated software? Either way, the answer is the same. By looking at what your business needs, you can improve operations and make the selection process for new solutions much easier. It also gives you the ability to address specific issues and shore up weak points through implementing better technology solutions. White Mountain IT Services can provide your business with just that through a network audit designed to identify issues with your business? infrastructure that need to be addressed. Finding Vendors After you know which solutions you want to implement, you have to find someone who is willing to work with you to make it happen. However, this process can be somewhat challenging and time-consuming without having the proper connections. This is where working with a managed service provider can help. As a company dedicated to providing the best services and solutions possible to small businesses, White Mountain IT Services is in the unique position to not only help you identify faults in your infrastructure, but connect you with resources to solve them. Implementing Solutions Of course, even if you know what you need and where to get it from, the process of implementing a solution is no small task. You need trained IT technicians on-premises to make sure that the process goes smoothly and without incident. White Mountain IT Services can help your organization implement the best solutions for your business problems. To learn more about how your business can leverage hardware and software to the best of its ability, reach out to us at (603) 889-0800.
Companies track all types of things, typically in the form of KPIs, or Key Performance Indicators. These metrics are useful, if you use them properly, but when an organization starts using metrics to measure employee performance (and business performance) that don?t have any causal relationship with productivity, they get into an area where all the time and resources spent creating and mulling over these reports can have the opposite effect. Let?s look at how productivity can be hindered by too many useless metrics. Employee Engagement The first question you are going to want to answer surrounds the way you look at your business? productivity. If you have no problem reducing your employees to numbers it becomes pretty easy to ascertain how they perform and their numerical value to your business. Of course, your employees are the most important aspect of your business, just look at your budget. For your business to be what you?d like it to be, your employees need to be engaged. The problem often becomes that the people you depend on to make the magic happen are less engaged when they are reduced to line-items on a spreadsheet. Studies show that the people that have the highest contact with customers tend to be the most disgruntled. That means your salespeople and the people who fulfill services. These people are a big part of everything you do, and if they aren?t at their best, neither is your organization. As a result, the metrics you would see in the back end of your CRM may not be the whole story. The more time and resources are poured into finding THAT employees are performing under expectations, don?t answer WHY they are, which is a much bigger concern. Sure, sometimes these two factors work in concert, but ultimately, all data analysis should be geared at better understanding your business, and making it clear that people are more than just numbers goes a long way toward setting the stage for productivity. Missteps of Analysis Not Scaling Your Analysis As businesses continue the shift toward being more data-driven, decision making is more centralized. As where managers had autonomy of sorts just a short time ago, they are more frequently being asked to make strategic decisions based on the data all organizational decision makers have at their disposal. Effective managers are forced to use analysis that may not be specifically built for their situation, leaving their teams less effective than they would have been before their organization started using its data to meddle with productivity. This one-size-fits-all approach to data analysis can actually hurt an organization’s ability to maximize productivity. In others it can actively help it. Analysts need to understand the goals of a particular department, the varying needs of that department?s end-users, and the context in which data is useful. Business doesn?t happen in a vacuum and if you are using data that is irrelevant or not useful, the decisions made with that data will be inherently flawed. Managing Bias Bias can be a big problem on both ends. On one hand, if a production team works inefficiently, and the analysis of the data suggests the same, managers need to be cognizant that–while they may not think that they are performing under the organization?s expectations–they are, and need to do what they […]
Document Everything Whether it comes to mapping out and deploying a 50-user network or just installing a new printer, thorough documentation is critical. It doesn?t matter who worked on the project, someday, somebody else will need to touch that device or software, change some kind of configuration, or replace something. If they aren?t intimate with what was done during setup, they will either be spending a lot of extra time getting familiar with the past or they will miss some key feature or element and need to do the work twice. I?m being vague here, because this literally applies to each and every detail of your organization?s IT. Here?s an idea of what definitely needs to be documented: Hardware/software purchase dates and warranty information License information (how many users/devices, how long is the license for, etc.) Model and serial numbers, product keys, etc. Who installed it and when. What steps were taken to install it. Were any workarounds or special configuration options used? Where can we get support for each individual component and for how long? Configuration settings for the hardware and software. Your documentation will likely change based on what aspect of your IT is being documented. For example, a router will have different information than your Microsoft Office deployment. At White Mountain IT Services, we document everything we do carefully. It?s one of the most important skills we train our technicians to do. Without thorough documentation, supporting complex network environments with a lot of moving parts would be a logistical nightmare and a lot of time and money would be wasted on seemingly simple tasks. Be Prepared for Some Kicking and Screaming Often when a business invests in new technology, someone is going to be resistant to change. ?I liked it the old way,? or ?This doesn?t make sense, it just makes my job harder,? are a couple common responses to anything new. We?re not saying you shouldn?t listen – if productivity is being hindered then something needs to be done. The problem is, changes in tech often require a change in the steps an employee makes. If Larry has been doing his job the same way for eight years, implementing a new line of business app for him to learn is going to take him out of his routine a little and require him to get good at the new software. Ultimately, most employees want to be good at their jobs. To counter the resistance to change, educate your staff about the benefits of the change, and what it means for them and the company. Admit that the goal isn?t to make their jobs harder, and that training will be provided to iron out the new system. The same goes for when you implement new security requirements. Nobody likes having to use two-factor authentication, but the benefits outweigh the hassle. At White Mountain IT Services, we understand that old routines can be hard to break. If you are looking to revamp and upgrade your network, we can help make the transition smooth. Give us a call at (603) 889-0800 to talk about your needs.
