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What is Voice over Internet Protocol? VoIP is a telephone signal that uses the Internet to transmit its data, rather than the traditional phone infrastructure. This methodology helps businesses in a few different ways?including significant cost savings and many included features that would otherwise come at an additional charge. Basically, utilizing VoIP makes the services provided by the telephone company essentially redundant. Why You Should Use VoIP VoIP offers a lot of real benefits to a business that implements it. First off, it is easily accessible on a wide variety of devices, from desktops to laptops and even mobile devices. This not only keeps your communications accessible to your team members, but it also helps to minimize the investment you need to make into your business? communications. After all, since your business should already be capable of supporting Internet connections, it is already equipped to support VoIP. If there are any additional costs associated with your VoIP implementation, they?ll generally be less expensive than the charges the phone company would likely require. VoIP also lends itself well to unified communications, simply due to the diverse integrations that it has with other enterprise solutions. As a result, VoIP can help tie together the rest of your collaborative tools. Furthermore, by helping to track your communications, VoIP helps to improve the efficiency of the conversations you have. White Mountain IT Services can help you make the most of VoIP, starting with your implementation of it. For our assistance with it or the rest of your IT, give us a call at (603) 889-0800.

We?ve all had our full helping of lessons to learn in 2020. Many of us had to make hard decisions and take on uncomfortable roles in order to get through the year. Some were able to make the best of a difficult situation and adapted quickly, while others had a much harder time. I think one of the bigger lessons to take away from this past year, and attempting to commit to business as usual, is that a lot of us are blessed to be surrounded by great, caring, forward thinking people. I feel this way about my team at White Mountain IT Services. They worked hard to help our clients earlier in the year get set up remotely. They worked hard to keep the internal communication happening and adjust our internal processes and deal with obstacles despite what was going on in the world. I?m proud to be a part of this group of people. I feel thankful about having great clients too. Clients who trust me and my team with their technology. The clients who have been with us for a long time, through ebbs and flows, who continue to put their faith in White Mountain IT Services to keep the gears running in their organizations?we thank you. To the new relationships we?ve made over the last year or two, we are so grateful that you chose to work with us and we can?t wait to see where we can go together over the next several years. Our hearts go out to those who have been struggling and have had to downsize, or close their doors altogether. It?s not been an easy year. We hope we see you all again, building new opportunities for New Hampshire. I?m specifically addressing the business owners and C-levels here?I hope you are proud of your people. I hope you are thankful for them. I hope they were able to adjust to remote work if they had to, and I hope that, despite the obstacles, your business comes out on top. As much as we want it to, when the clock strikes midnight on December 31st, the world isn?t going to suddenly change. It?s up to all of us to take the lessons that we?ve learned and apply them to our lives, whether that?s our personal lives or our professional lives. Many of us make promises to ourselves for the new year in the form of resolutions?from one business owner to another, I would like to suggest one to you. Nurture Your People How you do this will depend on your business, on you, and your employees. A good place to start is to realize just how important they are, and how much of an impact they have on your business. For some of us, simply conveying honest, thoughtful gratitude can be huge. If you?ve felt disconnected from your remote workforce, you aren?t alone. It?s harder to sweep the office and check in on people. Doing check-ins and dishing out kudos doesn?t seem as organic when it?s done remotely, but it?s still important. Commit to educating your staff. Cybersecurity threats have evolved to take advantage of home users more than ever before, and with many organizations already being stressed, the last thing they need is to get caught with ransomware or a phishing attack. Your employees (in general) want to […]

Many of the tools and strategies needed to keep your company’s data infrastructure secure may be new to you and your business, but in most cases, they are measures that any organization that wants to protect its IT should take. Let’s take a look at some of the strategies used to secure remote endpoints. Virtual Private Networking A Virtual Private Network (VPN) is a tool you may have heard of, that establishes an encrypted connection between your business? network and a remote endpoint. This allows people to send and receive information securely by passing it on via an intermediary network. The configuration of the VPN is where people start to get confused. IT administrators must therefore decide which security priorities to set for their network and which to disable. With more data coming in?and encrypted, for that matter?more bandwidth will be required, and the amount required for the entire team is going to be costly. On the other hand, there are clear security concerns without the VPN in place, making this a delicate balance. Phish Fighting Phishing is one of the largest cybersecurity issues for either in-house or remote employees, but arguably is a bigger risk for an employee working from home. After all, they likely aren?t under the same protections that should be set up in the office. Today?s Endpoint Protection and Response (EDR) tools can help to mitigate some of this risk, but the onus will still be on the user with their fingers on the keyboard. Therefore, training your employees to recognize an attempted phishing attack is the most effective way to really deter them. Establishing and repeatedly reinforcing the best practices and warning signs, and what to do if they do encounter one, is the best strategy to protect your business from phishing. Threat Intelligence Of course, you shouldn?t rely exclusively on your end users to protect your business. Your IT department should also have installed a comprehensive threat intelligence system, which helps to keep you protected from new threats as they develop. At the very least, your IT resource will be kept up to speed on the threats posing risks to your technology. Incident Response Finally, you have to account for the fact that one of your users will likely slip up and get ?hooked,? so to speak, by a phishing attack. Accidents happen, nobody?s perfect. In these cases, the EDR can help you determine how badly you?ve been breached, quarantining the impacted areas and resolving the threat. There are even options to help automate your anti-hacker efforts. Putting it plainly, any business that uses technology?really, any business currently in operation?needs to worry about its cybersecurity. To learn more about the protections and precautions you should take, give our IT experts a call at (603) 889-0800.

Step One: Create the Master Text In a Microsoft Word document, write out the text as you want it to appear. Once you have done so, save the file. While this file can be saved anywhere you want, you will need to update the link should the file ever be moved. This is as easy as right-clicking in your document and selecting Update Link. Step Two: Copy Text Once you are satisfied, highlight the text you want to replicate and copy it. You can do so by either right-clicking it and selecting Copy, or by pressing CTRL+C. Step Three: Pasting Your Text In the document where you are adding your text, place your cursor where your text should go and access the Home tab. There, you?ll find the Paste option. Instead of clicking the Paste button, however, access the drop-down menu just below it and select Paste Special. This will pull up a window labelled Paste Special. Make sure that the Paste link option is selected and choose Formatted Text (RTF). Once you click OK, your original text will be duplicated to the document. Should you ever need to update this text, changing it in the original document will push these changes to every file it appears in. For more tips on how to save yourself time and effort by using your technology, make sure you subscribe to our blog!

Proactive Management The best way to notice when things go wrong is to keep a keen eye out. That?s why proactive management starts with end-to-end monitoring. By monitoring your entire IT infrastructure you can find and fix issues before they become problems, effectively reducing profit-sapping downtime.   Some outsourced IT firms will only fix problems. Typically, this means that the business is already suffering. By being proactive, you eliminate the downtime, which is usually the costliest part of any technology problem. By having a strategy to mitigate issues before they can interrupt your operations, you effectively reduce your support costs.  Backup and Disaster Recovery Without IT support to speak of, it is on the organization to come up with a backup and recovery system to protect the digital assets a company holds. This can get pretty confusing for people who don?t typically handle this type of thing, and if it isn?t done properly, it can leave your business exposed to data loss.  As a part of a service agreement, a managed IT services provider (MSP) will ensure that your organization?s data is incrementally (and completely) backed up onsite and in the cloud, giving you a working set of data that you can restore from for any reason, including malware, natural disaster, or simple user error. Security Consulting The outsourced break/fix vendor isn?t in the business of undermining their business model. That is, they fix what needs fixing and depend on technology failing and faltering so that they can come in and handle the problem. That means you are left alone to figure out what steps your organization needs to take to protect its digital assets.   An MSP, on the other hand, has a significantly different business model. It requires your business to prosper in order for them to be profitable, as the more time spent fixing and dealing with your IT cuts into their profitability. That?s why consulting is such a big part of an MSP?s tool kit. They want you to have solutions in place that work to protect your network and infrastructure. The IT technicians that work in managed IT services are some of the most proficient IT professionals in New Hampshire. With their experience and their willingness to understand industry best practices in compliance and network and data security, an MSP provides your business with the end-to-end security you need. They can also help with data privacy, cloud security, mobile security and more.  Patch Management It is crucial for every business to consistently patch their software. For businesses that use a lot of software, that is very time consuming. For the MSP, however, it is included. Not only will a competent MSP take inventory and actively monitor and manage your organization?s software, it will ensure that software is patched and updated routinely so that any vulnerabilities that are covered by developer updates are up to date. This allows you to use managed software without having to worry that there is a hole in your network by an unsupported or unpatched software title.  Vendor Management Another useful feature of managed IT services is vendor management. Essentially, a business has no idea how much time is spent dealing with their vendors. With a vendor management service, it takes the responsibility of meetings, sales calls, and other interactions off of a business […]