Generally speaking, the IoT benefits a process in any of eight different ways: 1.  Customer Service/Experience A business needs customers in order to survive, so in order to keep clients and customers coming back, their experience needs to be good enough to convince them to do so. The IoT offers a lot of opportunities to assist you in this goal, from the credit card readers that plug into a mobile device to the solutions that allow a shipment to be tracked and automatically notify the customer of their purchase?s process. Basically, the IoT can be used to help your processes and more efficiently supply the service or product that is desired. 2.  Business Opportunities and Potential Revenue It doesn?t matter how quickly your team is able to complete a given process, eliminating that process from their responsibilities through automation allows them to use their time better. In a way, this allows you to accomplish twice as much in the same amount of time, increasing your business? scope and generating more revenues. 3.  Workplace Safety The IoT can be used to minimize the health and safety risks that some workplaces inherently have. Through data collection and analytics, you can effectively predict a number of issues and proactively mitigate them. Security solutions with IoT integrations can increase your trust in your defenses, with protections like video surveillance and identity authentication measures preventing most threats. 4.  Productivity Most businesses have ?productivity? high on their internal list of priorities, something that the Internet of Things can be used to accomplish. As mentioned above, the IoT makes many of your team?s tasks far more efficient and can sometimes free them of some responsibilities, allowing them to spend their time on more productive goals. When your time-consuming tasks are taken out of the way, your team is free to innovate and thrive. As a bonus, certain IoT tools can help schedule your activities to take full advantage of productivity trends. 5.  Analytics One of the most important aspects to fulfilling a client or customer?s needs is how well you are able to predict them. After you have collected assorted data from your past clientele using the IoT, the IoT can help you further by compiling this data and concentrating it into actionable insights. Whether you?re looking at population trends or what an individual customer is likely to do next, these kinds of analytics can help you make the predictions you need to prepare accordingly. 6.  Cost Efficacy I know I don?t need to remind you of how crucial it is to pull every bit of value from the investments your business makes into its operations. Using analytical processes to dictate their use of the IoT, various business expenses can be optimized. Furthermore, unnecessary and avoidable costs like those incurred through downtime can be avoided, thereby reducing the total bill without making sacrifices. 7.  Data Functions Data plays a key role in all industries, so the data collection and tracking capabilities of the IoT are of great use in a wide variety of applications. From predictive analytics to optimizing operations, the IoT provides the information that businesses use in their considerations. This makes it easier to work on this proactively, and the predictions made become more accurate over time. 8.  Opportunities for Smart Devices Smart devices are […]

Firstly, business owners and decision makers must do what?s right for their business, that much is typically understood by most people. The problem is that in lean times, the first cuts are made to payroll, as it can free up large chunks of capital that otherwise wouldn?t be there. Everyone that works for someone has to know that when times get tough that they could lose their job. On the other hand, no employer wants to furlough or lay off anyone. People are hired to handle the workload, if they are let go, other people will have to pick up the slack. The more a business tries to do with less, the less things they?ll do well. Secondly, most businesses have some very dedicated staff, so letting people go isn?t only difficult, it?s heartbreaking. This holds especially true for the small business. If you only have a handful of workers, and you are forced to make the unenviable decision to lay some off, it can have a major negative effect on company morale. Lastly, it?s been proven that turnover in human resources costs businesses a lot of money. A study undertaken by the Society for Human Resources found that the average cost to hire a new employee is a whopping $4,129. Not only that, it takes an average of 42 days to fill the position. Other organizations find similar costs, but some find it to be substantially more expensive. It stands to reason that if someone is to be let go, they may not be able to make ends meet on the employment insurance alone and will need to start to look for a job elsewhere almost immediately.   The State of Employment With so much uncertainty in the current economy, it?s hard for businesses to properly forecast how the next 12-to-18 months will go. After all, businesses are dying by the thousands, up nearly five percent over 2019. One thing is certain, every business owner will need to be flexible to keep business moving forward. They will need to scale their business to demand, and unfortunately, that pragmatism can make some jobs dispensable. For others who are still working, but doing so from their own homes, things are a little more optimistic. By-in-large employees that can do their job from home are happier and more productive than if they are forced to go into an office. Remote work does have its drawbacks, but compared with their neighbors who have lost work because their company shuttered their doors, being asked to be productive while working from home is a godsend. What Can You Do to Engage Your Employees? It has become evident that businesses of all sizes, despite what the reality suggests, need to engage with their employees to give them both the peace of mind they need and to keep them productive as they navigate their remote workplace. Here are a few. Set Expectations Up Front – Nothing is worse for an employee?s morale than thinking they did a job proficiently only to find out that they didn?t hit the mark at all. This typically comes from not having clear paths of communication. It?s important to set your expectations for everything up front. One way to do this is to make a remote work playbook. This can help every employee […]

While this may just seem to be a mildly amusing annoyance, this phenomenon has some concerning security ramifications. Let?s discuss how deep the rabbit hole goes, and what the impact could be to your security. What Do Our Smart Assistants Actually Hear? You?re certainly aware by now of how these smart assistants work. A small device lives in your home or office, either as a standalone device or piggybacked into your phone or other appliance. With a simple voice command, assorted information can be shared or activities can be completed with little effort. By default, this voice command is dictated by which device is being used: Amazon Alexa devices respond to the term ?Alexa,? ?Computer,? ?Amazon,? or ?Echo.? Google Home devices wake up to ?Okay/Hey, Google.? Apple?s Siri responds to ?Hey Siri.? Microsoft?s Cortana reacts to its name, ?Cortana,? or ?Hey, Cortana.? However, we?ve all also seen examples of these smart assistants picking up other sounds when we aren?t expecting it to react. How often have you seen someone say something, only to be interrupted as their smart assistant responds? To be honest with yourself, how often have you been the one to say the wrong thing and trigger an out-of-context response? You are far from alone. Many people have done the same, and there are some legitimate security concerns paired to this phenomenon. In fact, these incorrect wake words have even inspired academic research. The Research In their report, Unacceptable, where is my privacy? Exploring Accidental Triggers of Smart Speakers, researchers used a variety of smart devices to listen to various samples of audio material, including popular television shows like Modern Family and Game of Thrones, news broadcasts, as well as the professional audio data used to train these speakers. With this approach, the researchers analyzed when the terms that successfully activated the assistants were spoken, ultimately generating a list of over a thousand audio sequences. From there, they were even able to break down the words into their individual sounds and identify other potential false triggers that also activated the voice assistants. For instance, depending on the pronunciation of the word, the following substitutions awakened the voice assistants: Alexa devices also responded to ?unacceptable? and ?election,? while ?tobacco? could stand in for the wake word ?Echo.? Furthermore, ?and the zone? was mistaken for ?Amazon.? Google Home devices would wake up to ?Okay, cool.? Apple?s Siri also reacted to ?a city.? Microsoft?s Cortana could be activated by ?Montana.? This phenomenon was not only found in devices trained in English, either. Speakers set to German and some from Chinese manufacturers set to Chinese were also tested, with some samples being more resistant to accidental activation, while some new examples proved very effective?for instance, the German phrase for ?On Sunday? (?Am Sonntag?) was commonly mistaken for ?Amazon.? What This Means to Privacy While the results of this study are fascinating, the true purpose is more disconcerting. Let?s go back to the way these assistants work. As we said, once the wake word or phrase is recognized by the device, it actively begins listening. In an ideal world, the assistant would only recognize the predetermined words and activate when those specific words were spoken. However, we know that isn?t the case, as this study proves. So, now we have a situation in […]

Secure Your Data with Multiple Backups Your backup is more than just an insurance policy for your business operations. In the case of a disaster or other cause of data loss, your backup essentially takes your business? place, allowing you to recover more quickly with fewer consequences. This means that your backup needs to be kept safe. The first step to doing so is to make sure your data backup is stored separately from your primary data storage. We suggest using the 3-2-1 rule, which is three total copies of your data, with two available onsite and one stored offsite. This will help you avoid a situation where the same disaster that damaged the original data wipes out your backup too. Cloud-based backups are especially effective at preserving your data in a major disaster. Create a Disaster Recovery Strategy How quickly could your business return to full operation after undergoing a disaster? While establishing an off-site backup to preserve your data is a good start, you also need to have a plan in place that will allow you to put that data to use as quickly as possible. This is where it is useful to have a disaster recovery strategy, as it allows you to proactively prepare for circumstances that would otherwise lead to data loss and wasted time and productivity. Make Sure Your Backup is Working Imagine what it would be like to go through the entire process of establishing an offsite backup, only to have it fail when you?re relying on it. Fortunately, this can be avoided through some simple tests to ensure that the backup works effectively. You?ll be happy you did if you ever find yourself in the position that you need to restore from a backup and it works. If you can?t trust your data backup, it needs to be modified. White Mountain IT Services can help. Reach out to us at (603) 889-0800.

Electronic Health Records were developed to enhance the speed that health care organizations could see patients, get them the care they need, and get paid. With so many moving parts, the EHR would change the face of healthcare, but have they been consistently updated to give patients control over their experiences with their healthcare providers? Not always.  There are a couple of reasons for this. The first is that the EHR, while being a platform that could do a lot for a patient, was actually designed to streamline patient care and keep costs from inflating too much. Neither has really worked as costs continue to rise and EHRs aren?t always up to date with all relevant information. Another is a result of cost inflation: many healthcare facilities are being sold to larger healthcare providers and then being dismantled. These mergers and acquisitions dictate that any EHR functionality be consolidated, making cost too prohibitive to innovate. Furthermore, every major EHR system is highly proprietary, making interoperability with other systems a non-starter for many EHR companies.  Regardless of the reasons why innovation isn?t happening, it?s not. There are many technologies that have been developed in the past decade that could be worked into the EHR to give patients more control over their own health data, but without consistent upgrades made to the EHR systems these opportunities are lost.  Governments from all over the world have spent a lot of money attempting to promote the use of the EHR. The thought behind it is intriguing. A digital file where every piece of data that is needed by healthcare providers to give the best patient care, as well as a way to connect insurers into the process to ensure that these providers get paid. During the last economic downturn in 2009, the HITECH Act was passed with billions of dollars going to healthcare providers in order for them to upgrade away from the file folder system that doctors had been using for decades prior. In those 11 years, many organizations that implemented EHR systems haven?t upgraded them. Imagine if you were using a piece of software that was developed 11 years ago? Microsoft just retired Windows 7 support forever. That OS was released in 2009. The point here is that in order for the healthcare system to innovate, it will take an investment by healthcare providers to continue to push the envelope by implementing software that is on the cutting edge, not trying to patch software that should have been replaced three times over.  Modern EHR solutions have some of the most innovative tools right down to active imaging and reporting. There are solutions today using IoT sensors that can tell doctors and nurses everything they need to know about a patient so that their time is used resourcefully. It?s a shame that people are stuck paying some healthcare providers exorbitant costs while they use technology from yesteryear.  If your medical practice is looking to make an investment in their patient?s ability to take control of their health, call the IT professionals at (603) 889-0800 to talk about how we can help you innovate your EHR platform today.