3 Huge Benefits of Adding Help Desk Support to Your Staff

3 Huge Benefits of Adding Help Desk Support to Your Staff

Do you have employees who struggle with their technology? Chances are that there will always be individuals who are not as proficient with it as you might expect, and without a dedicated IT resource to ask for assistance, they might get frustrated and disengage with their work. You need to provide the right support to your employees, and you’re in luck; we have just the right solution to your problems: a help desk!

Improved Operations

You cannot leave IT support to your employees, especially when they have not been trained and lack the technological experience to solve specific problems. Sometimes, businesses might leave it to their employees to solve their own technological challenges, but this is counterintuitive. By giving your employees someone to ask about IT-related issues they might experience, you can make your team more effective and efficient.

More Generous Billing

Help desks used to essentially make their fortunes by charging by the hour or by contact. In essence, their business model was based around indirectly exploiting your employees who would contact them for assistance with any small thing that was challenging them (and sometimes taking too long to solve the problem). If employees know they are costing the business too much money by asking for help, they might not seek out the help out of fear of retribution. A comprehensive managed help desk, on the other hand, provides a consistent billing structure that you can easily budget for. If your employees know it’s okay to ask for help, they will be more likely to do so.

Decreased Downtime

One big challenge that comes from failing to ask for help in a timely manner is the downtime that can occur as a result. If your employee is responsible for maintaining their own desktop, you can bet that they will have questions that they don’t immediately have the answer to. Instead of just hoping they will figure it out, give them access to someone who knows unequivocally how to solve all of their problems: an outsourced help desk.

A Help Desk is the Right Call for Your SMB

Offering your employees a help desk is one of the best ways to improve your organization’s operations. It ensures that your team stays productive and gives them more time to do what you hired them to do. The extra productivity and efficiency might be just what your business needs to get the edge over your local competitors.

If you are ready to commit to a managed help desk solution, White Mountain IT Services can provide you with our best-in-the-business services, designed to save you money while improving efficiency. Call us at (603) 889-0800 to learn more.

Related Posts

Prevent the Majority of Threats with Endpoint Security

There are many parts of running a business where you cannot be too careful, one of which is the realm of cybersecurity. Many of the preventative measures you can implement aim to keep issues from making their way to your infrastructure in the first place, which makes sense from an operational standpoint. With an endpoint detection and response solution—or EDR—you’ll take an important step toward k...

Protecting the Brains of Your Business

Managing servers can be a challenging task for small and medium-sized businesses (SMBs). Despite being essential to your operations, servers are complex technologies that, if not managed properly, can lead to wasted time, energy, and resources. Today, we’ll explore the key functions of server management and how to maximize your current resources. Optimizing for Performance The main role of you...

How You Can Keep Better Track of Your Business’ IT

Keeping track of your business' technology is really important for smooth operations and long-term success. You need to monitor things like computers, servers, mobile devices, and software licenses to avoid unnecessary costs and security problems. A good inventory system helps you know what technology you have, where it is being used, and when it needs maintenance or replacement. This ensures that...

The United Nations is Taking Steps to Manage Artificial Intelligence

One of the many tasks undertaken by the United Nations is to protect human rights around the globe while also working to create more sustainable and climate-friendly development. As such, the UN has recently taken a healthy interest in the development of artificial intelligence, hoping to develop guidelines that allow us to get the most value out of AI without creating more significant problems. ...